I took my 2010 Dodge Journey in for a routine oil change.
I had an appointment for 10:30, but I dropped it off when they opened at 7am. I picked it up at 4pm, when I left work. They managed to NOT change the
I had an appointment for 10:30, but I dropped it off when they opened at 7am. I picked it up at 4pm, when I left work. They managed to NOT change the oil and just parked it in a different spot. I had to take it back the next day for them to try again. I have explained malfunctions in multiple areas for months about problems with my NEW car, and because they cannot duplicate it, my concerns are dismissed. When it broke down after 6 months of ownership, they acted as if I was bothering them and gave me attitude about getting a loaner car for the weekend while they fixed min.
The sales department is GREAT. The service department is snooty, condescending, and acts as if everyone is an inconvenience on them. If I had not already paid for 3 years of oil changes at the time of my purchase, I would not be going back there for service. I can see why they want you to buy the service package at time of purchase, because they cannot keep customers otherwise.