David Taylor Ellisville Chrysler Dodge Jeep RAM

I called the Parts department to get a new key & fob for our 2016 Patriot. After hearing they had one, Scott forwarded me to the Service desk to set an appointment (that was at 5:45 - I was on hold and told our 2016 Patriot. After hearing they had one, Scott forwarded me to the Service desk to set an appointment (that was at 5:45 - I was on hold and told "you are #1 in the queue".) Fifteen minutes later, the message changed "we are closed for the day. Our hours are 7 a.m. - 6 p.m. Monday-Friday." Really? I called the Parts department back and Scott was still there. He said to call back next day and apologized. I called the next day at 7:30 a.m. and spoke with Sheryl. She took my email and phone information and said she would set the appointment. She asked if I would want email or text updates. I asked for text updates. At 2 pm I still had not heard anything on our Jeep. I called Service and got Sheryl again. She had no record of my appointment, my call and even asked me to spell my name (acting like she didn't remember me "I get so many calls during the day. It's hard to remember everyone." That aside it shouldn't be difficult to set an appointment on the 1st call. She then handed me to the Service Mgr who then got one of his Service guys, Casey on it. Casey called me back later to apologize for not getting to the project sooner and let me know he wouldn't be done until the next day. I had to call again Friday at 2 pm to get an update on the Jeep. Casey was busy but called us back to let us know it was ready. (I thought I would get text updates?) Upon picking up the Jeep, my wife noticed on the ride home that liquid was dripping from under the dashboard on to her feet and everytime she made a left turn, there was a grinding noise (which wasn't present when we brought the car to you. I then called Service Saturday morning to advise of the issue and was told "we'll have someone from Service contact you." No one did. I've now called again on Monday morning to schedule a return visit to look at our Jeep for tomorrow. Hope it doesn't take another two days. More

David Taylor Dodge took care of the issues with my car quickly and even gave me a loaner vehicle which I ended up keeping over night quickly and even gave me a loaner vehicle which I ended up keeping over night More

Poor service after the sale. Parts were ordered and supposed to be in within a couple days. It has been 16 days and still no parts and we have not even been provided the title yet for our purchase. supposed to be in within a couple days. It has been 16 days and still no parts and we have not even been provided the title yet for our purchase. More

Had to bring car in for a recall and emissions inspection. Car was completed on time, staff was courteous as always. Even the service tech Casey remembered and called me out by name when I arrived inspection. Car was completed on time, staff was courteous as always. Even the service tech Casey remembered and called me out by name when I arrived More

Fair, easy and fast. I have already recommended the dealer and my salesman to two other people. We were referred there by friends but had we not been, we would have shopped there for the selection. dealer and my salesman to two other people. We were referred there by friends but had we not been, we would have shopped there for the selection. More

I brought my truck in for a service light and an emissions inspection. Both were handled quickly and promptly while I waited. I received great service. emissions inspection. Both were handled quickly and promptly while I waited. I received great service. More

Service was good Thank you I appreciate the loaner car while my Truck was being Work on the young lady was really professional and nice while my Truck was being Work on the young lady was really professional and nice More

Jeremy was fantastic. Knowledgeable, courteous, laid-back with an easy to talk to demeanor. Was not pushy in any sense and answered all our questions. Was great to work with and would recommend him to anyone with an easy to talk to demeanor. Was not pushy in any sense and answered all our questions. Was great to work with and would recommend him to anyone who is looking to buy a new car. More

It would not be the first place I would take my car for repair. I bought a used Dodge Grand Caravan at a different dealership up the street. They sent it to this dealership for repair of the air conditione repair. I bought a used Dodge Grand Caravan at a different dealership up the street. They sent it to this dealership for repair of the air conditioner. When i picked it up the cashier was rude. It still didn't seem to get cold enough so they looked at it again. Called me and said it was blowing 36 degree air in front and 38 degree in the back. It does get cold but is no way blowing that cold. I'm glad I bought the van from a Dean Team dealership. They really know how to treat a customer. More

I went in for an emissions test appointment and was in out in no time flat. Great service, everyone was very polite and thank you! BBC out in no time flat. Great service, everyone was very polite and thank you! BBC More