David Taylor Ellisville Chrysler Dodge Jeep RAM

Fast service, very knowledgeable, courteous Fast service, very knowledgeable, Courteous, fast appointments, fix the problem and reasonable amount of time, courteous on the phone, Love the late Fast service, very knowledgeable, Courteous, fast appointments, fix the problem and reasonable amount of time, courteous on the phone, Love the late hours so I could pick up my car without inconvenience me More

I thought my extended warranty was better Hands free phone system does not work. The car is six years old with 91,000 miles. I never used hands free before but decided it was time to try it. T Hands free phone system does not work. The car is six years old with 91,000 miles. I never used hands free before but decided it was time to try it. This car has a history of radio/software related issues. An issue with the doors unlocking themselves when walking away from the car has never been solved after many visits over first few years of ownership. The radio has been replaced twice. In fact Chrysler gave me 16 free oil changes far all my trouble. I thought I was getting one of those only to find out there was A four yr expiration on those so I unexpectedly had to pay $60 for that. Checking out the bluetooth issue with the phone would have cost $149. If not covered, then I don’t lnow how much more. I therefore chose not to have it looked at. I would think that with all the softeare issues this car has had Royal Gate would have checked it out and got it working for frer. WRONG More

Never even called back What is the point of having an online chat presence if it doesn't actually translate to a salesperson calling a potential customer. I contacted both What is the point of having an online chat presence if it doesn't actually translate to a salesperson calling a potential customer. I contacted both Gateway locations and neither got back to me. Your loss, I bought a brand new Jeep Cherokee limited. I even called and left a message. Perhaps business may be good enough to have people out there denouncing you. More

LOVE LOVE LOVR MY NEW SAHARA!! Tom Fascetti took me under his wing and took very good care of me explaining everything thoroughly then paired me with sales person David Bauman. Davi Tom Fascetti took me under his wing and took very good care of me explaining everything thoroughly then paired me with sales person David Bauman. David was very patient and kind helping me every step of the way More

recall Had a recall fixed very helpful and friendly ease of appt to drop off car did offer a loaner. Will use them in the future Had a recall fixed very helpful and friendly ease of appt to drop off car did offer a loaner. Will use them in the future More

Excellent service Easy to schedule, comfortable waiting area, kept updated about progress and cost, wait time was reasonable and warranty covered the needed repair with Easy to schedule, comfortable waiting area, kept updated about progress and cost, wait time was reasonable and warranty covered the needed repair with zero deductible More

Earned my trust. Had some very unfortunate situations occur over the last 1.5 years and David Smith was able to make them all right. He made sure he understood my conc Had some very unfortunate situations occur over the last 1.5 years and David Smith was able to make them all right. He made sure he understood my concerns and wanted to make everything work for me. if I ever need anything for my new Jeep he has told me to contact him personally and he will handle it. Definitely drove off the lot feeling 100 times better than when I arrived. appreciated the time Chris Quick, David, Casey and Denny took to help me. More

Another easy and excellent purchase Dave Smith always makes it easy on me with no games or issues. He is the best. Great place to purchase a vehicle make sure you ask for Dave. Dave Smith always makes it easy on me with no games or issues. He is the best. Great place to purchase a vehicle make sure you ask for Dave. More

Poor customer service, Poor over all Service Had a appointment 6PM at 10 Pm they call and say they need the specialist to finish the diagnosis. I called At 9AM the next day to find out that Casey Had a appointment 6PM at 10 Pm they call and say they need the specialist to finish the diagnosis. I called At 9AM the next day to find out that Casey just lied to me my car wasn't even looked at the night before then I'm told it Might get looked at this evening (although I was told the night before the SPECIALIST does not wok the evening shift?!) POOR MANAGEMENT POOR SCHEDULING will NOT use Royal Gate in Ellisville again ! More

Overwhelmingly accommodating Dave smith was very knowledgeable and made the buying experience easy and when I had a problem he was able to solve it and make me a happy customer Dave smith was very knowledgeable and made the buying experience easy and when I had a problem he was able to solve it and make me a happy customer More