David Taylor Ellisville Chrysler Dodge Jeep RAM

excellent customer friendly and knowledgeable team - easy scheduling. they stand by their repairs. will be back! easy scheduling. they stand by their repairs. will be back! More

No cashier so waited for someone to check me out for 15 mins. several employees passed by and no one said to go to the service counter. Disappointed in Jeep Waive thought I was using my 3rd (of 4) oil mins. several employees passed by and no one said to go to the service counter. Disappointed in Jeep Waive thought I was using my 3rd (of 4) oil change come to find out it had expired in Aug, so I had to pay for oil change. No notice of expiration was sent. More

No communication throughout the whole day. Quick call at 7am to tell me without any diagnosis it will be a bunch of money for an alignment it didn’t need. Then nothing for 9 hours until I ca Quick call at 7am to tell me without any diagnosis it will be a bunch of money for an alignment it didn’t need. Then nothing for 9 hours until I called to find out nothing was wrong and I owed 125 bucks for a vehicle under warranty that they couldn’t find anything wrong with. What a bunch of crap. You guys are rip offs artists and I will be ordering my new 2023 TRX from someone else. More

The advisor was very transparent about the cost and I felt he was being honest. I did not like that I had to pay $340 just for them to tell me what was wrong with my car but that maybe just me felt he was being honest. I did not like that I had to pay $340 just for them to tell me what was wrong with my car but that maybe just me More

The best thing was how quickly they could get me in and out. The worst was that I had to bring my car in twice, although I was not charged for initial service charges the second time. out. The worst was that I had to bring my car in twice, although I was not charged for initial service charges the second time. More

I used the service department and they are very helpful and honest . And got my car done quickly. Thanks y’all and honest . And got my car done quickly. Thanks y’all More

The service representative was very polite, professional and knowledgeable of the vehicle that was being serviced. and knowledgeable of the vehicle that was being serviced. More

I brought the car in because it had a check engine light on. I was charged $169 to diagnose the problem. I’ve been told the diagnosis involves plugging it in and reading the results. I think the $169 charge on. I was charged $169 to diagnose the problem. I’ve been told the diagnosis involves plugging it in and reading the results. I think the $169 charge is excessive. I know other dealers will waive that charge if you have the repair done at their service center. As background I have bought nine cars at Royal gate/Dave Taylor. My last car however I bought from Nissan. More

Got my Jeep wave service in and out in under an hour without an appointment. They were great without an appointment. They were great More

On 10/18/22I brought my van in because the passenger side sliding door wasn’t operating properly. Because of the higher than anticipated repair cost estimate we opted to forgo repair at this time. Later we d sliding door wasn’t operating properly. Because of the higher than anticipated repair cost estimate we opted to forgo repair at this time. Later we discovered the power window in that door now did not work. It worked perfectly before. When I brought this to your service representative’s attention he was totally indifferent. He took no responsibility and suggested if we pay another $170 for a diagnostic review to find out what was wrong. I thought for the sake a modest customer service he would at least entertain the possibility his repairman may have inadvertently disconnected the power window somehow. No way. Now after trusting your service team to help me, I’m worse off. It seems like there should have been some more understanding to our situation. We bought this van from your dealership. We expected better service than this. We’re very disappointed! More