David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

A quick repair turnaround, thanks to service advisor Casey and his team. Everything was covered by my MaxCare lifetime warranty and no hassle with getting it approved. Casey and his team. Everything was covered by my MaxCare lifetime warranty and no hassle with getting it approved. More

Terrible service set up & communication. For the 2nd time I was called to confirm my next day appointment yet when show up for appointment we’re told there is no appointment. Plus we’ve complained abou time I was called to confirm my next day appointment yet when show up for appointment we’re told there is no appointment. Plus we’ve complained about the same problem on Jeep since bought it, yet we were blown off about it. Now once warranty is gone, all sudden they realize it’s a problem that needs to be fixed yet we get charged now! When it could’ve been fixed under warranty. This is the 2nd time I’ve had such horrible service at this place. I will never recommend going here More

Every experience I have had with the sales manager and the service center has been extraordinary. Thank you to the service center for keeping me informed and being very thorough with my suv when I bring i the service center has been extraordinary. Thank you to the service center for keeping me informed and being very thorough with my suv when I bring it in More

The express lane team performed a quick no hassle in and out service.Oul. Hangs and tire rotation and new air filters. Pick up is easy too, this dealership has a nice flow to get vehicles in and out, while out service.Oul. Hangs and tire rotation and new air filters. Pick up is easy too, this dealership has a nice flow to get vehicles in and out, while attending to quality. More

Arrived early for appt but dealer was running behind. Ended up waiting an extended time to get and complete service - arrived at 1 for 1:30 appt and left at 3:15p for an oil change and tire rotation. T Ended up waiting an extended time to get and complete service - arrived at 1 for 1:30 appt and left at 3:15p for an oil change and tire rotation. They did give a discount for the additional time. Biggest concern is: 1) The car had to be returned due to a check engine light Dealer hit a part and it needed to be reset, which they did upon our return. Our car smelled like oil and there were oily handprints on sill and on driver's door with oily footprints on bottom of door. We did not meet the technician but did have a good experience with the write-up person, Mike Wilson. You text me this capability to fill out this form but the system would not accept it. More

My 2019 Wrangler brake pedal started squeaking so I had your service department look at it when I had my oil changed and tires rotated on 5/25. They said I had a bad brake hydraulic system and had to order your service department look at it when I had my oil changed and tires rotated on 5/25. They said I had a bad brake hydraulic system and had to order a part and I'd have to bring my jeep back when the part came in. I paid for the oil change /tire rotation but the cashier said I wouldn't get a receipt since there was still work to be done. Dropped the jeep off Sunday night, 6/6, for an appointment Monday, 6/7, as the brake part came in. Heard nothing all day and after a few phone calls was told it would be ready by 5:45. I asked Byron to let me know for sure as I live 30 minutes away, a good 45 minutes with traffic. 5:45 I arrive.... the cashier charged me for the oil change / tire rotation even though I told her I thought I already paid... oh yeah, no receipt. I confirmed later on with my bank account, I already paid for it 5/25. I signed the paperwork.. "Your jeep will be pulled around in a few minutes," is what I heard from service manager Chris. 6:10, no Jeep, no one in the garage. Long story short, I signed paperwork for my jeep and left without it, double paid for my oil change/tire rotation. Apparently there was a clip that had to be rush ordered. Finally got my Jeep. Still no refund for the double payment I was told credit was processed more than a week ago. More

Casey very helpful. Clear and quick Saturday cashier was Casey very helpful. Clear and quick Saturday cashier was efficient and helpful Valet :porter offered to retrieve my car without me asking. 24 25 2 Casey very helpful. Clear and quick Saturday cashier was efficient and helpful Valet :porter offered to retrieve my car without me asking. 24 25 26 More

Outstanding customer service Appreciate the care given to fix the brakes. Service manager personally checked the car to ensure it worked properly. Many thanks to your team. fix the brakes. Service manager personally checked the car to ensure it worked properly. Many thanks to your team. More

The team members in the service department were quick, friendly and efficient with my needs. I appreciate that they were very timely, and repaired my vehicle in time for to make it to an important appoi friendly and efficient with my needs. I appreciate that they were very timely, and repaired my vehicle in time for to make it to an important appointment, even though I did not have an appointment. More

Friendly, comprhensive and very courteous. I was met in time and the vehicle was completed on time. There were not, after leaving the lot, issues. time and the vehicle was completed on time. There were not, after leaving the lot, issues. More