David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

I bought a 2014 Jeep Grand Cherokee Laredo 4x4 from them in July 2013. The vehicle has been in 4 times for electrical issues and recalls. There was an article in the Wall Street Journal about these issues in July 2013. The vehicle has been in 4 times for electrical issues and recalls. There was an article in the Wall Street Journal about these issues from October 2013. I asked to trade the vehicle in and they only wanted to give me $24000 in trade when the vehicle cost me $33000 four months earlier. I told them to shove their offer. I would not buy from Royal Gate ever again due to the fact they do not back up their products. I buy a new vehicle every 3 years so they lost some good business. I have opened a case with the BBB, Chrysler and also called the Attorney General's office for MO about their lack of follow up and standing behind the product they sell. More

Great Service Center! Staff is always friendly and courteous to work with. The flexibility of hours to drop off and pick up vehicle is always a plus! Take exceptional pride in keeping your vehicle cle courteous to work with. The flexibility of hours to drop off and pick up vehicle is always a plus! Take exceptional pride in keeping your vehicle clean when you pick it up and repairs and service is always performed correctly the first time. More

My former Chrysler dealer closed. Got a coupon for an oil change for $24.95 at Royal Gate Chrysler on Manchester Road. I knew it would be about $100, however, because the Crossfire takes 8 quarts of syntheti change for $24.95 at Royal Gate Chrysler on Manchester Road. I knew it would be about $100, however, because the Crossfire takes 8 quarts of synthetic, but figured they'd credit something for the coupon. I wanted to establish a relationship with a dealership near my home. Made an appt for an oil change to avoid long wait. Still waited over 1 1/2 hours and then was given a bill for $140 for an oil change---after $10 bucks off for the coupon! Protested that, telling the manager I'd never paid more than $105 at my former dealership since I bought it in 2004. He went back and "adjusted" the bill to $120. To compare, I just called Glendale Chrysler and their regular price is $114. Dobb's has a special now at $77. Moral of the story....don't use Royal Gate for any maintenance work! More

We have had our Dodge Journey in 8 times, thats right 8 times for the brakes, this time it actually went in also for the transmission being out at 39000 miles as well. They refuse to replace the brakes at times for the brakes, this time it actually went in also for the transmission being out at 39000 miles as well. They refuse to replace the brakes at no cost to us, even though they have the past 7 times, and even though they say it is the same problem. The corporate office refuses to talk to us. In other words, if a dealer is not going to stand behind there product that has had continuous problems with the brakes every 5000 miles then don't use them. It is YOU the customer who will be paying for them. We will never use Royal Gate Dodge again, and I can guarantee to you that none of the many friends that we have will use them either. The people in the service department were just rude. We bought a vehicle from West Bros Dodge many years ago and had a problem and that dealer stood behind it even though it wasn't under warranty. I guess his reputation was more important than Royal Gates. If and I do mean if we ever buy a Chrysler product again, we will go the extra miles and go back to West Bros Dodge. The sad part is, you don't always get what you paid for, and unfortunately we are still paying for a vechicle with many problems, and a dealership that does not want to acknowledge them. More

I would not recommend this dealer to anyone for either purchase or service!!!!! my purchase experience was very poor, and service has been fair until lately. Yesterday, we made an appointment for a wat purchase or service!!!!! my purchase experience was very poor, and service has been fair until lately. Yesterday, we made an appointment for a water pump replacement. The appt was for 5:30pm. We were told it would take until about 7:00 to 7:30 pm. We finally got out of the dealer at about 10:15 pm. I heard "we are sorry" about 6 times, but this did not help the fact that we wasted the complete evening, at a time when we could not afford any wasted time. As I sat for hours waiting, I also noted that customer after customer was greeted one of the service persons, telling them of how much extra their repairs would be. I will never go back to this dealer !!!!!!!!!!! More