David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

So I was charged $165 for a diagnostic check after my 2016 Dodge Journey kept throwing itself into limp mode, and giving an engine code for a solenoid issue. They contacted me by the next morning and con 2016 Dodge Journey kept throwing itself into limp mode, and giving an engine code for a solenoid issue. They contacted me by the next morning and conclude that I needed a whole transmission replacement based on the computer results, and the technician saying that my transmission fluid was in terrible shape. A month or so prior, I had a transmission specialist tell me my fluid looked great and they thought it might be a computer module issue. I had not driven my car for about a month after it started acting up again. Then to be quoted a $7,000 job to replace the transmission, seemed a bit absurd. I took my car to a highly recommended transmission shop in the area, they replaced the solenoid pack, and the pressure sensor, gaskets, fluid, and the rest of the transmission passed their inspection. So $1,200 is what it actually cost me to get my car back on the road and my transmission running like a champ. David Taylor needs to start doing criminal background checks on their service department, because this kind of overinflated diagnosis could be considered robbery. It's this kind of business that makes many people avoid taking their vehicles to dealership service departments for anything after their warranty coverage has ended. I'm also sure the Better Business Bureau would like to know about this too. More

Quick and easy to schedule. Done quickly. Good device. Polite. Clean. Easy access. No wait. Done quickly. Good device. Polite. Clean. Easy access. No wait. More

Very quick and efficient service. Our wait time was minimal, which made our experience so pleasant Our wait time was minimal, which made our experience so pleasant More

Easy to book an appointment, on time, on schedule. Advisor was friendly and very informative. Advisor was friendly and very informative. More

The dealership was excellent to work with. They were not high pressure and allowed me to make up my mind. They were not high pressure and allowed me to make up my mind. More

They got me in and had one of the issues serviced. They called once they were done with fixing one of the issues. They called once they were done with fixing one of the issues. More

Cory the service advisor did a fantastic job. Helping me work through customer care to get the issue resolved. Helping me work through customer care to get the issue resolved. More

Great experience! Cory my service rep kept in contact throughout the process. Will definitely refer friends and family! Cory my service rep kept in contact throughout the process. Will definitely refer friends and family! More

I got fast efficient, friendly and courteous service. I would highly recommend this service center to my friends and family. I would highly recommend this service center to my friends and family. More

The staff is very friendly and fixed the problem quickly. The shuttle to and from work was convenient. The shuttle to and from work was convenient. More