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David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

Ellisville, MO

4.4
2,325 Reviews

2,325 Reviews of David Taylor Ellisville Chrysler Dodge Jeep RAM - Service Center

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June 22, 2022

Brian and Cory in service are amazing. ...but the dealership sold me a jeep that has been in the shop now for the same thing 4 times now, and I only purchased it 3 months ago....This dealer More

by Heather.boggio
Recommend Dealer
No
Employees Worked With
Brian Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello Heather, We at David Taylor Ellisville Chrysler Dodge Jeep RAM are glad to know you had an amazing experience with our Service Team. I would, however, like the opportunity to speak with you about the feedback you have shared regarding the recent repairs on your Jeep. Please email me with your preferred contact information at your earliest convenience. I look forward to hearing from you. Thank you, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

June 22, 2022

It was horrible, they didn’t even do what we had an appointment for. And we couldn’t even get a refund. I would definitely not recommend this dealership. More

by wilfieser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory French
1.0
This rating includes all reviews, with more weight given to recent reviews.
BRIAN ZUELKE
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wilson
Jun 23, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, Customer satisfaction is very important to us. I would like to learn more about your visit with us and the 1-star rating you have shared. Please reach out to me at your earliest convenience to discuss any feedback you have. I look forward to hearing from you. Thank you, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

June 22, 2022

Bad experience. Keep was there for two weeks and never was repaired. It was moved to “the back lot” and service had trouble even finding it when I went there and dem More

by Bad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory French
1.0
This rating includes all reviews, with more weight given to recent reviews.
BRIAN ZUELKE
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wilson
Jun 23, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

We appreciate you taking the time to share your experience with us here at David Taylor Ellisville Chrysler Dodge Jeep RAM. I want the opportunity to speak with you to discuss your time with us more. Please contact me directly at your earliest convenience. Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

June 21, 2022

Did fine resolving the issue with my car, just needed a new battery, wait was shorter than expected More

by KBFLEC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BRIAN ZUELKE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

We appreciate you coming into David Taylor Ellisville Chrysler Dodge Jeep RAM to have your vehicle fixed. We thank you for your business and hope to see you again in the future.

June 20, 2022

We made an appointment to have a side mirror replaced and the day before found out that the part had not been ordered. With some quick work by Kyle in the service department, he was able to locate another a More

by SBODEN6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jun 21, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your experience. We here at David Taylor Ellisville Chrysler Dodge Jeep RAM are pleased to learn our Service Team was able to quickly get the side mirror needed to get you back on the road. We appreciate your business and look forward to helping with any future needs.

June 17, 2022

I am very impressed by Cory the Service Mgr who offered great suggestions and led the mechanics to do an excellent job evaluating my Grand Cherokee Overland for the 60,000 miles review. His suggestions a More

by Seve Neuwoehner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi Steve, thank you for sharing your positive experience with us! We're glad that our Service Team did a great job working on your Jeep Grand Cherokee. We hope you'll come see us again next time at David Taylor Ellisville Chrysler Dodge Jeep RAM!

June 16, 2022

$2,200 to get check engine light off and pass emissions. Still didn’t pass when told it would before ok’ing work. Asked to pay and drive around to see if check engine light would go out. Brought back in to More

by JCRAVENS23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, Please know we take our customer reviews very seriously. Given the opportunity, I would like to further discuss your service experience regarding your check engine light. Please reach out to me at your convenience. Thank you, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

June 16, 2022

Nice and friendly staff…Fixed the problem quickly and professionally…I will be back for my first oil change. More

by Dujuanshan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hulsey
Jun 17, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello! We are happy to read that our team made your experience great. We will always be here to provide you with the quick and professional service you need. We look forward to helping you with your oil change in the future. Thank you for choosing David Taylor Ellisville Chrysler Dodge Jeep RAM.

June 15, 2022

Scheduled an appointment for a routine oil change and tire rotation. It wound up taking 2.5 hours while waiting at the dealership for the service to be complete. I understand 45 min - 1hr, but 2.5 hours More

by CC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Jun 17, 2022 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, Thank you for taking the time to share your feedback. At David Taylor Ellisville Chrysler Dodge Jeep RAM, we take customer satisfaction very seriously, and I would like to address your oil change experience. Would you please reach out to me so that we may have a conversation? Best, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

June 13, 2022

The team was very timely and informative on scheduling and the products used on my vehicle. Nice and clean waiting room as well. More

by bayouRoxy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane
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