Davis Acura

★☆☆☆☆ | My Dream Car Became My Worst Financial Nightmare I never imagined I’d be writing a review like this, but I hope my experience helps someone else avoid making the same mistake I did. Nightmare I never imagined I’d be writing a review like this, but I hope my experience helps someone else avoid making the same mistake I did. When I first visited Davis Acura, I genuinely felt welcomed. The staff was friendly, and the buying experience felt personal. I had always dreamed of owning an Acura, so when I was presented with the opportunity, I was excited. I was also left with the impression that my financing options were limited and that this vehicle was essentially my best chance at getting approved. I trusted that buying an Acura from an Acura dealership meant I was purchasing a quality vehicle that would be dependable for years. I purchased the vehicle “as is” for nearly $30,000 with zero money down. Looking back, I understand what “as is” means, and I take responsibility for signing the contract. However, I never expected a vehicle at this price point to begin having serious problems almost immediately. Within three days of ownership, the vehicle developed electrical issues. I brought it back for repairs, and after multiple visits those issues were addressed. Shortly afterward, I noticed a bumping sensation while driving. I was told it was simply due to tire wear, so I trusted the dealership’s expertise. About a month and a half after purchasing the vehicle, I began hearing a ticking noise from the engine. I immediately brought it to the service department. A technician opened the hood, listened to the engine, and told me the sound was simply a characteristic of the high-pressure fuel pump. The vehicle was never test-driven or diagnosed while I was there. I specifically asked if I should be concerned or replace anything. I was told no—that this was normal. Trusting the professionals who service these vehicles every day, I accepted that answer. Approximately two weeks later, the ticking became dramatically louder. I immediately called the dealership, explained the situation, and scheduled another service appointment. Roughly 30 minutes later—before I even had the chance to bring it back—the engine failed. When I contacted the dealership again, I hoped my previous visits and documented concerns would matter. Instead, I was told that because my vehicle did not have powertrain warranty coverage, the repair was entirely my responsibility. The original repair estimate was approximately $16,000. It was later reduced to around $7,600, and while I appreciate the effort to lower the cost, that doesn’t change the reality that I had owned the vehicle for only about six weeks before suffering catastrophic engine failure. I asked if there was any way to put me into another vehicle. I asked them to exhaust every possible resource available to help me. I was told there were no other options. Throughout this process I was repeatedly sent back and forth between sales and service. Sales told me it was a service issue. Service said they would speak with sales. I spent countless hours making phone calls, searching for someone who could actually help. The one exception was Steve. He treated me with kindness, communicated professionally, and genuinely seemed to do everything he could within his authority. I sincerely appreciate his efforts. Today I’m still responsible for roughly a $900 monthly car payment on a vehicle I barely owned before its engine failed. That vehicle was my transportation, my source of income, and my financial stability. Losing it has put me in the worst financial situation of my life. More

I had the pleasure of working with Timothy Eberhardt, who provided excellent and fast customer service and was able to get me in the vehicle of my choice:) thank you! provided excellent and fast customer service and was able to get me in the vehicle of my choice:) thank you! More

Beware of the financing tactics at this dealership. I came in knowing the man in charge based on a friends referral. They did not take care of My husband and I. I was in a bind and needed a car asap. I came in knowing the man in charge based on a friends referral. They did not take care of My husband and I. I was in a bind and needed a car asap. I now have an astronomical loan-to-value (LTV) ratio meaning I owe $11, 000 thousand more than the car is even worth today. They focused entirely on the 'monthly payment' to distract me from the total loan amount and the 84-month term they locked me into. This is predatory lending at its worst. I left thinking I got a deal, but I’m now financially trapped in a car that I can't sell or trade without coming up with over $10,000 out of pocket. Do yourself a favor and bring your own financing from a credit union—do not trust their 'in-house' math." More

Tim E was so easy to work with Definitely a 5 star I would recommend him to everyone! Love my car! would recommend him to everyone! Love my car! More

I’ve purchased four cars from Evan Gill, and every experience has been exceptional. Evan is the rare salesperson who combines honesty, professionalism, and genuine care for his customers. He listens, experience has been exceptional. Evan is the rare salesperson who combines honesty, professionalism, and genuine care for his customers. He listens, communicates clearly, and always goes above and beyond to make the process smooth and stress-free. His consistency and trustworthiness are exactly why I keep coming back. If you’re buying a car, Evan is the person you want to work with More

Jack Grimes & Davis Acura are the absolute best in the business! I purchased a certified use Acura from this dealership. I never had any mechanical issues or problems with the car. Jack was very attentive business! I purchased a certified use Acura from this dealership. I never had any mechanical issues or problems with the car. Jack was very attentive to me when I purchased the car and steered me in the right direction to get a vehicle that would best suit my needs. No pressure or over selling at all. Maintenance department was incredible for preventative work like oil changes, etc. I was least felt like a valued customer whenever I had my car serviced. Davis gets the job done—in the right way! More

Horrible experience. No warnings on dash board but my vehicle needs $11,500 in service. Will never purchase another Acura or Honda. Will never do business with Davis agai No warnings on dash board but my vehicle needs $11,500 in service. Will never purchase another Acura or Honda. Will never do business with Davis again. Ridiculous. I understand if I ignored service warnings but I had none. Shame on Acura More

Jack Grimes was a pleasure to deal with Jack made our car shopping experience so easy I will definitely be recommending him and Davis Acura to friends and family shopping experience so easy I will definitely be recommending him and Davis Acura to friends and family More

Thank you Tim for all the info i needed to trade my ford edge! great car from an honest, knowledgeable guy i can trust!!!looking forward to seeing you again this summer!!! edge! great car from an honest, knowledgeable guy i can trust!!!looking forward to seeing you again this summer!!! More

Tony was more than a pleasure to work with. He went above and beyond to accommodate the sale same day, assisted with my registration and title from previous vehicle. I am more than happy and pl He went above and beyond to accommodate the sale same day, assisted with my registration and title from previous vehicle. I am more than happy and pleased to refer him to other potential customers. More