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Davis Chevrolet

Houston, TX

4.3
157 Reviews

2277 S Loop W

Houston, TX

77054

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Showing 157 reviews

August 16, 2017

SAME OLD LIES! Tried to do the online buying process. They just kept trying to get me to come in. One lie after another. I did everything needed online. Finance, sho More

by Larinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamail, Tim, Tommy
Aug 26, 2017 -

Davis Chevrolet responded

We sincerely thank this customer for allowing us to try to gain her financing, and we’re of course very sorry to see her comments. This customer initially completed a credit application on our web site on 7/19/17, but we were unable to reach the customer regarding her application until 8/16. Both our internet salesperson and his assistant made multiple attempts to reach her during this time frame, but we were unable to reach her. I’m sure we could have made more attempts to reach this customer, so we will look into our processes there. Once we finally reached her, our salesperson communicated to her that due to her credit situation, the bank was going to require certain income documentation in order to obtain full approval. We also invited her to come in to the dealership so we could appraise her trade, as all we (or any dealership) can do is estimate the trade value of her trade prior to physically seeing the vehicle. Unfortunately, she never would agree to visit the dealership so we could get the appraisal done, review her income verification documents, verify her identity, and then submit her transaction for approval with the bank. We tried to explain the reasons for this (which were primarily due to her credit situation), but unfortunately she was not willing to come to the dealership, as she wanted to conduct the entire transaction over the phone. I also spoke to her personally, and gave her some different pre-owned vehicle options that appeared to fit her budget and down payment restrictions (she only had $300 to put down as down payment), none of which she was interested in. We did not lie to this customer or hang up on this customer, as I’ve reviewed all of the phone calls. While a customer can take care of a lot of the leg work (applying for credit and getting an estimate on trade value) online, with a poor credit situation like this one, we still must verify the identity of the customer, the customer’s income via the bank’s requirements for approval, and physically appraise the trade vehicle. We never want any of our customers to feel like this customer does about us, but we feel like we did all we could to try and help. Tim Jach/Pre-Owned Director

January 17, 2017

Very satisfied. Vic Tuli was very courteous throughout the purchasing process. He was well informed on all features of the product line and optional features offered More

by Raj Kulkarni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Tuli
January 12, 2017

Excellent customer service Excellent customer service, I spoke with Justin at the dealership. Justin was able to get my car serviced the same day I called. I have been to this d More

by Daisy R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
January 12, 2017

Excellent Car Buying Experience Car buying can become a very daunting task - - but at Davis Chevrolet -- from the sales rep (Mike White) to the floor manager when I walked in, the ex More

by David T Herr
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
January 10, 2017

AWESOME! Awesome! Honored appointment time and service was quick! I really appreciated the fast and friendly service, from my being greeted promptly at the ser More

by ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
January 06, 2017

New Car Mr.Marvin in sales is excellent. The whole atmosphere at the dealership is wonderful. I was so happy that I didn't need to put a down payment down. My More

by sbrown10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Whitfield
January 06, 2017

Great experience with new Tahoe purchase I recently purchased my second Tahoe from Davis! And for a second time, I was very pleased with my purchase and the professionalism of the staff. Th More

by Liz123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Dave, Steve
January 06, 2017

My State Inspection was really just a nice coffee break. My most recent visit was for my State Vehicle Inspection and a couple of new wiper blades. The service was fast and I enjoyed a latte while waiting. More

by Judith Gatchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noe
December 25, 2015

Customers are not a priority only worried about $ After coming from another state to buy a 2015 Tahoe . The dealership employee who changed the grille on the Tahoe scratched and had gashes on my front More

by Rgcla20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark, Dave
Jan 29, 2016 -

Davis Chevrolet responded

Like I told Ms. Campbell via phone and e-mail, we sincerely apologize for the nicks and scratches to her front bumper that were caused by our incorrect installation of the new grille that she purchased as part of her 2015 Tahoe purchase from us. As Ms. Campbell stated in her review, we immediately agreed to pay for the repairs to her vehicle, but since Ms. Campbell lives 300 miles away from our dealership in Louisiana (and unfortunately nobody noticed the damage before she left our dealership), we did not have the ability to physically look at the damage and assess potential cost to repair. Since we are depending on body shops located in another state to take care of the repairs needed to Ms. Campbell's Tahoe, we had to make sure that the quotes we received were competitive based on the repairs needed. This of course is not Ms. Campbell's fault, and we were sorry to hear that she took that as us not wanting to help her, as this was not the case at all. We have authorized a local Chevy dealership in Louisiana near where Ms. Campbell lives to make the repairs to her Tahoe, and this dealership will bill Davis Chevrolet directly. We sincerely appreciate Ms. Campbell's business, and we apologize again for the mistake and the inconvenience to her. Matt Davis Owner/General Manager

December 01, 2015

Professional in procedure, not as efficient in time mgmt. My Sales Rep was Mr. Melvin Jones who was very cordial and very friendly, he was easy to communicate with. Very knowledgeable in his field. On the ot More

by Mailman60
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Jones
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