I purchased my 2014 Cruz from this dealership had no problems in the beginning took it back to dealership for service oil changes and inspections long wait even with appointments but tried to show my customer loyalty with them. On Friday, I took my car without an appointment because it was hesitating in starting waited for over two hours nothing, so I left and came back two hours later and they still had not look at the car it had just been sitting in the back, water on the car from rain was the indication. So I took my car and left. Got up on Sunday morning to go to church and the car would not say anything. Monday was a holiday and the service department was closed, got to the dealership around seven thirty on Tuesday and it still took them an hour and a half before they came to tell me what was wrong with my car. So add the hours for diagnostics four hours Friday and an hour and a half Tuesday if my math is correct five and a half hours to tell me the battery was bad and one of the cables needed replacing. Now the battery that came with the car quit working about a year and a half after I purchased the car and they replaced it with no charge, so you would think the replaced batter had at least three years of battery life on a car that has less than seven thousand miles on it, well it didn't. I was told it was two years and five months since the battery was replaced and I would have to purchase a new battery and cable and with labor the cost would be $300.00. The time the car spent sitting on their lot should have cover labor fees, however, with the frustrations already feed up with such poor customer service on Tuesday morning I got out the car to vent to the service manager he ask for the keys and I left my coin purse under the drivers seat of the car not thinking and gave him the keys. After finding out the cost of the repair and mind you I did have to return the car after the first battery replacement I just wanted to get it fixed and get out of there never to return there for repair service again. When I refused the service and they brought my car out to me prior to that I did remember I left my coin purse under the seat I immediately before even getting in the car looked to see if the purse was still there and it was nowhere to be found. I talk with the service manager and the tech that waited on me on Friday and nothing was resolved nor did my purse ever surface. I would never recommend that anyone ever go there for car service for the way they display poor quality of customer service and their thieving employees. Chuck Davis has gone to the DOGS!