March 23, 2019
My wife has been desperately searching for a good deal on a Nissan Armada for the past couple of months. We live in Delaware and found some deals in neighboring states and decided to start with one in New York today. We found a Nissan dealership in Long Island and had a VERY bad experience. The sales people were CLEARLY dishonest and used every cheap (and obvious) trick in the book to try to get us to buy from them. Then to top it off, they attempted to tack on over $6,000 in unnecessary fees for a very worn and used car. It was shameless. Needless to say, we stood up and walked out of that very insulting experience.
Feeling defeated, we decided to try Davis Hyundai in New Jersey on the way home to Delaware. We did not have much hope, but CarGurus said they had the color we were looking for at a decent price. If things didn’t work out here, we were out of luck.
We called while we were driving to setup an appointment. Amir answered the phone and restored our faith in the process. He was very professional and personable. Amir was very understanding and even called to check on us as we got closer to the dealership since we were coming from far away.
Upon arriving at the dealership, we entered and spoke with Randy, the sales manager who was sitting at the front desk. He referred us to Jarryl “JB” Bennett. Immediately, JB was very kind and warm. He greeted us like he sincerely cared about our needs and helping us reach our goal. He then brought the Nissan Armada around and explained all of the features. He thoroughly and honestly answered all of our questions. During the test drive, JB explained a lot of the features of the car. The test drive felt less like a test drive and more like a pleasant drive with an old friend. My wife and I were really shocked by his hospitality given what we had been through just a few hours earlier.
We returned to the dealer where JB was very flexible in terms of pricing. He definitely proved that it’s possible to treat customers kindly AND still give them a good deal. In the end, we were able to negotiate the price down to something reasonable which was thousands less than the earlier dealership was offering for the SAME car. We highly recommend JB to anyone in the area looking for good service AND a reasonable deal, especially if you are new to the car buying experience as he was very honest. It was clear through his actions, that JB just wants to make sure that you are happy with your purchase.