Davis-Moore Chevrolet

Not up to their usual this time We've used DM Chevrolet for more than 10 years now, but the appointment last week fell short of the usual. I took my car in for a tune up, new batter We've used DM Chevrolet for more than 10 years now, but the appointment last week fell short of the usual. I took my car in for a tune up, new battery and battery cable and oil change. We received the call that the car was ready, so drove the 45 minutes to pick it up. THEN we were told that the check engine light was still on after the tune up, and that we would have to have that looked into. I informed her that the check engine light wasn't even ON before we brought the car in, so the service manager had the car taken back into the shop and they found that the gap was wrong on one of the spark plugs. I could NOT believe that they were expecting us to take the car with the check engine light on!! What kind of a tune up job would allow that to happen?? While the car was there, for some reason they decided to rotate the tires, which were just put on about 3 months ago. NOW my car has a shimmy when we reach speeds over 45 mph that it has never had before. I guess they were busy and rotated the tires but did not bother to balance them. I am assuming, for now, that this is just the work of one specific mechanic, but if this sort of thing happens again, we will be looking elsewhere for service for our vehicles. More

Excellent Experience Steve Miller was an exceptional sales man who will give you not only a great deal but an excellent overall experience. If you are looking for an hones Steve Miller was an exceptional sales man who will give you not only a great deal but an excellent overall experience. If you are looking for an honest person who will take care of you from beginning to end, ask for Steve Miller. More

New car purchase I RECENTLY PURCHASED A 2016 Chevrolet Impala from Davis-Moore. I was greeted at the dealership by "Big Al", a friendly, outgoing salesman. We went for I RECENTLY PURCHASED A 2016 Chevrolet Impala from Davis-Moore. I was greeted at the dealership by "Big Al", a friendly, outgoing salesman. We went for a test drive and I purchased the car that day. Everything went smoothly and the employees were courteous and helpful. I only received one key and fob that day but they supplied me with a spare key and fob later. Later the following week, I was given a free undercoating and spray protectant for the paint job. All in all, it was a pleasant experience and i would recommend Davis-Moore to my friends and relatives in the future. More

Excellent customer service My husband and I were loyal Chevy owners but decided last year to buy a BMW. We just were not satisfied so we went to see Big Al and he worked diligen My husband and I were loyal Chevy owners but decided last year to buy a BMW. We just were not satisfied so we went to see Big Al and he worked diligently to get us back into a beautiful Chevy Tahoe while getting us top dollar for our trade in. We appreciate all of his hard work!!! Also would like to mention how pleasant Satya Sudarsan was in the finance department. Very, very pleased with our service and our new vehicle!!! More

a dealership chasing sales numbers Our 2016 Chevy came with some undercarriage damage and dents. Also this 2016 only came with a single key and fob. Davis Moore was not willing to repai Our 2016 Chevy came with some undercarriage damage and dents. Also this 2016 only came with a single key and fob. Davis Moore was not willing to repair the dents. They only wanted to offer for me to purchase a warranty to cover debt repairs. The undercarriage damage was agreed to be repaired after the sale but the dealer wanted to me to pay for it when the vehicle was brought in. I was told the key and rob was at an alternate location and I would receive it once it was located. I called to get the fob and was told I needed to pay for for a new key and fob if I wanted a second set. The overall experience felt rushed and we were just another sales number for the sales person. There was no follow up to make sure we were all taken care of. More

Great service I needed a new driver's side door handle replaced. The job was done in a day and I was given transportation back home and then they picked me up to ta I needed a new driver's side door handle replaced. The job was done in a day and I was given transportation back home and then they picked me up to take me back to the service center. The people were all very friendly and courteous. And the cost was reasonable. More

Great service , done correctly and quickly. Corrected 3 items on car Would recommend the dealership. They found a water and an oil leak that I was unaware of. , done correctly and quickly. Corrected 3 items on car Would recommend the dealership. They found a water and an oil leak that I was unaware of. More

Good except for one thing I purchased my vehicle at Davis-Moore several years ago and it's been serviced exclusively by them. This last service was a routine oil change, tire I purchased my vehicle at Davis-Moore several years ago and it's been serviced exclusively by them. This last service was a routine oil change, tire rotation, and inspection. I believe they did the inspection, and I sincerely hope they did the oil change, but they forgot to rotate the tires. I know this because I have one with a slow leak and it is in the same spot it was before I took it in. So, a fail this time, Davis-Moore. More

Great Job I was so happy to realize that my old service rep was now at Davis Moore. I had always has the best customer service from Nick. The dealership that I I was so happy to realize that my old service rep was now at Davis Moore. I had always has the best customer service from Nick. The dealership that I was still at has horrible customer service. My husband had been telling me to switch to Davis Moore. I finally got fed up with the dealership and called Davis Moore. Imagine my relief when Nick was the service rep who answered the phone. I will continue to do business with Davis Moore from now on. More

Small things, big time service We recently had a flat on my 2016 Chevrolet truck. Flat tires to a dealership? Absolutely! Davis-Moore Service Department was prompt, courteous, kno We recently had a flat on my 2016 Chevrolet truck. Flat tires to a dealership? Absolutely! Davis-Moore Service Department was prompt, courteous, knowledgeable and made it possible for me to leave it to be worked on. We have used and will use the Davis-Moore service department again because I know it's repaired right the first time. More