Davis-Moore Chevrolet

I had recently purcahsed a 2010 Jeep Unlimited Rubicon and discovered there were two recalls on the vehicle. I call your facility and scheduled an appointment. The service representative was prompt, pol and discovered there were two recalls on the vehicle. I call your facility and scheduled an appointment. The service representative was prompt, polite, and professional. The technician, Tyler Potter, was equally profesional and polite. He contacted me in the customer lounge and described what work was complete and why. Further, he looked the vehicle over and advised me that brakes, suspension, and fluid levels were all satisfactory. It isn't often in today's society that you find real customer service as well as those who willingly go "above and beyond". I was quite pleased. More

Let me start off by saying that I've been a Davis Moore customer for more than 15 years. I first bought a Sable, then a Darango, then a Sebring Convertible. The sales and service that I received were spect customer for more than 15 years. I first bought a Sable, then a Darango, then a Sebring Convertible. The sales and service that I received were spectacular. I felt that I was offered straight forward information, good prices and or choices and never felt that anyone was being swarmy or condescending. A few months ago I realized that the Sebring was getting too old and costing me about as much to maintain as a new car might. My son pleaded with me to stay away from another Sebring because of it's costly repairs due to the engine being put in "sideways". Still wanting a 4 seating convertible my choices were a Camaro or a Mustang. Clearly the choice would have to be a Camaro. The following Monday I went into your Chevy dealership. At the front desk I asked to speak with a sales person and as he approached the desk the desk attendant said "Lucky You" a bit sarcastically. Over 5 hours I was shown cars, offered forgotten incentives to bring the price down, no assurance the the car that was somewhere else in another state was available, shown used cars that "might" fit my criteria, given water, sales person went back and forth with the manager (who never came to meet me) until I was supposedly given the best and final offer. Shipped off to financing I was told that my credit wasn't good enough for any of the financing options. Why this all took 5 hours I'll never know. The next day the finance guy called and lucky me they found some one that would take a chance on my credit at 11%. I asked about the cost including sales tax, which it hadn't, and was told they would talk to the manager. I called two more time until I realized a car purchased by me was not important. A month later I thought, I'm going to try Davis Moore again and ask for a different experience and help. There was a sales meeting going on and so I was transferred to the Sales Manager and was told he would take care of things. The internet sales person called me and we wrote back a few times, but I never felt that an effort was made to meet my needs. I then quit communicating all together. Two weeks later, on a Sunday, I went to Don Hattan's webpage and filled out a request. First thing the next morning a Sales person contacted me and asked just a few more questions. He let me know that he would have a few options to look at in a day or so, what would work for me as a time to meet. I met him on Wednesday, decided on the car and price within 30 minutes, found out that the car was in Oklahoma and could be here by Saturday. On Saturday I picked up the car, paid with a cashiers check and was out the door. Although I might say there are some I would do business with at Davis Moore I will let everyone know how poor my experience is with your Chevrolet dealership. BTW, I have an acquaintance that works elsewhere at Davis Moore. After my first experience they warned me that most people at Davis Moore know that Chevrolet sales are snakes and not customer oriented. More

I brought my Hummer in to have the wiring installed for I brought my Hummer in to have the wiring installed for the Homelink garage door opener. I told the service adviser that the wiring was not in the I brought my Hummer in to have the wiring installed for the Homelink garage door opener. I told the service adviser that the wiring was not in the Hummer from the factory and asked if they could install it along with the factory visor I purchased from the dealership. They said it should be no problem. I set up an appointment and dropped it off at the scheduled time for the install. When I came in to pick it up I found out that they had not installed the visor and didn't install the wiring. I asked them about this and they said that the wiring was not installed at the factory and they couldn't add it on. I said I knew this and that is what I had told the service adviser when I set up the appointment. They said there is nothing they could do about it and handed me a bill for $100.00. I paid the bill and headed out on my way and when I got into the Hummer I found the service tech had left dirty hand prints on my headliner and the new Homelink visor. I took it home cleaned the headliner & visor and installed the wiring myself in less than an hour. We have came back to Davis Moore and purchased another vehicle last summer but I'm still not real sure about the service department there. More

I used Davis More several times for service but the last time in I had some warranty work to do and they did not fix the problem. In fact, the service manager tried to rip me off by trying to sell me a new time in I had some warranty work to do and they did not fix the problem. In fact, the service manager tried to rip me off by trying to sell me a new battery which I knew I did not need. He said: "your battery is putting out 0 cranking amps". I am not an expert but even I know the with 0 amps a vehicle would not even turn over. My vehicle started fine and I had AAA come to my home and check the battery (I got it from AAA) The battery was new and it checked out just fine. I took my vehicle to another mechanic who changed the idle pulley which is all that it needed to solve the noise problem to begin with. Davis Moore said it was the alternator making the noise and charged my warranty for a new alternator which I know now was not even bad. Bottom line is, I won't go back to Davis Moore for service and probably won't buy from them again either. More

We have bought at least 5 cars at DM and get our service work done too.. The sales guys are nice to work with but sometimes they don't always do what they say. We don't expect honesty out of sales people work done too.. The sales guys are nice to work with but sometimes they don't always do what they say. We don't expect honesty out of sales people in general, so no disappointments. The finance guys are mostly informative without being pushy, especially the guy who we've worked with on our last two or three purchases, he's a great guy to work with. One finance guy had me walking out the door until the salesman said a few things to him. He was really a dick. My last service visit was very favorable. I was in a hurry and asked the service guy if he could get the car out in a short time. He did and I appreciated that A LOT. That's what I call good service and is now my top reason for coming back next time. One more thing... I travel for work and am sometimes gone for extended periods. Your service guys treat my wife the same way they treat me and that's a real comfort when I'm thousands of miles away from home. My daughter found a car (that she just had to have) at a ford dealer on the west side when I was out of town. They tried to hose her and my wife with some sales BS.. Fortunately they didn't end up buying it because of the ford dealers multiple errors.. We will never buy from them and have told everyone we know that they're dishonest and idiots. They sell lots of cars, but not to me or my family. She ended up with a nice used car from DM and everyone's happy. More

Always friendly, and I can take a book to read while I wait. Time not too bad, either. Have been a long-time customer from way back. wait. Time not too bad, either. Have been a long-time customer from way back. More

i brought my car in and told the service guy that i had a wheel bearing going out(@24k miles). They check it out and said the wheel bearings were fine but that the noise was that the tires were bad and you c wheel bearing going out(@24k miles). They check it out and said the wheel bearings were fine but that the noise was that the tires were bad and you charge me $50 and sent me on my way. The next day i replaced all 4 tires but the noise was still there. i brought the car back to ya your guys drove it and said that i had a wheel bearing going out!. You replaced it and tried to send me on my way but i wanted my $50 back and was told that this dealer ship does not return $ even when its mis-taken.(I did get my $50 back after a LOT OF ARGUING) I drive 56 miles to get to this dealer ship. In that 56 miles i pass a lot of dealer ships that ill bet would not treat a costomer like this. In the last 4 years i have bought 3 new cars from ya and brought in 5 friends that also bought new cars. I'm not sure that i'll be back for more of this. More

I am very appreciative of being able to bring my vehicle to Davis-Moore for service and wait on it in the very nice area you all have provided. I live 65 miles away and so it is nice to call--have the appo to Davis-Moore for service and wait on it in the very nice area you all have provided. I live 65 miles away and so it is nice to call--have the appointment set up and everyone is ready and friendly when I arrive. Then the waiting area has coffee, water, and just a nice comfortable place to be. This time even more courtesy was extended as I had a flat tire on the way to my appointment, which made me about 45 minutes late. I called as soon as it happened and they assured me it was OK, come on. Then when I got the tired changed and seen how late I was running I called again and they again said--come on, it's OK. When I got there everything was just fine, nobody showed any aggravation for me being off schedule and all went well. I also want you to know the receptions was a very sweet and kind voice to hear answering the phone, then the lady who answered in service was calming and reassuring and kind as well. I thank you all for that. More

The reason I have given the rating I have given is because my service has always been adequate! Although, the last time I came in the girl (name?) that took care of my bill in the service department because my service has always been adequate! Although, the last time I came in the girl (name?) that took care of my bill in the service department seemed way more focused on getting my money than taking the time to discuss with me all that was done. I take my car to Davis Moore Chevrolet on West Kellogg. Thanks, Kip More

I had a part break on my new car and they replaced it with no problem and in an expedient manner. Very friendly staff. Enjoyed the free bottled water as well. with no problem and in an expedient manner. Very friendly staff. Enjoyed the free bottled water as well. More