Davis-Moore Chevrolet - Service Center

I had a part break on my new car and they replaced it with no problem and in an expedient manner. Very friendly staff. Enjoyed the free bottled water as well. with no problem and in an expedient manner. Very friendly staff. Enjoyed the free bottled water as well. More

Always friendly, and I can take a book to read while I wait. Time not too bad, either. Have been a long-time customer from way back. wait. Time not too bad, either. Have been a long-time customer from way back. More

I had recently purcahsed a 2010 Jeep Unlimited Rubicon and discovered there were two recalls on the vehicle. I call your facility and scheduled an appointment. The service representative was prompt, pol and discovered there were two recalls on the vehicle. I call your facility and scheduled an appointment. The service representative was prompt, polite, and professional. The technician, Tyler Potter, was equally profesional and polite. He contacted me in the customer lounge and described what work was complete and why. Further, he looked the vehicle over and advised me that brakes, suspension, and fluid levels were all satisfactory. It isn't often in today's society that you find real customer service as well as those who willingly go "above and beyond". I was quite pleased. More

I brought my Hummer in to have the wiring installed for I brought my Hummer in to have the wiring installed for the Homelink garage door opener. I told the service adviser that the wiring was not in the I brought my Hummer in to have the wiring installed for the Homelink garage door opener. I told the service adviser that the wiring was not in the Hummer from the factory and asked if they could install it along with the factory visor I purchased from the dealership. They said it should be no problem. I set up an appointment and dropped it off at the scheduled time for the install. When I came in to pick it up I found out that they had not installed the visor and didn't install the wiring. I asked them about this and they said that the wiring was not installed at the factory and they couldn't add it on. I said I knew this and that is what I had told the service adviser when I set up the appointment. They said there is nothing they could do about it and handed me a bill for $100.00. I paid the bill and headed out on my way and when I got into the Hummer I found the service tech had left dirty hand prints on my headliner and the new Homelink visor. I took it home cleaned the headliner & visor and installed the wiring myself in less than an hour. We have came back to Davis Moore and purchased another vehicle last summer but I'm still not real sure about the service department there. More

The reason I have given the rating I have given is because my service has always been adequate! Although, the last time I came in the girl (name?) that took care of my bill in the service department because my service has always been adequate! Although, the last time I came in the girl (name?) that took care of my bill in the service department seemed way more focused on getting my money than taking the time to discuss with me all that was done. I take my car to Davis Moore Chevrolet on West Kellogg. Thanks, Kip More

Great experience with Conner. Work was performed well and to price quoted. Came back to dealer after visiting license dept and found tape covering the vin on dash. I asked if small screw could be used to ext to price quoted. Came back to dealer after visiting license dept and found tape covering the vin on dash. I asked if small screw could be used to extract. It somehow became a big deal with Connor boss getting involved. He starting saying the hole dash would have to come out to remove the tape. Luckily a tech had come up and was able to remove the tape with a small screw driver while he was talking. Conner boss demeanor tainted the service visit. After customer planning lack of parts necessitated a second trip to dealer. More

I've dealt with the service department for a number of years. I always get prompt, courteous and professional service. That is the main reason I keep coming back. years. I always get prompt, courteous and professional service. That is the main reason I keep coming back. More

We have bought at least 5 cars at DM and get our service work done too.. The sales guys are nice to work with but sometimes they don't always do what they say. We don't expect honesty out of sales people work done too.. The sales guys are nice to work with but sometimes they don't always do what they say. We don't expect honesty out of sales people in general, so no disappointments. The finance guys are mostly informative without being pushy, especially the guy who we've worked with on our last two or three purchases, he's a great guy to work with. One finance guy had me walking out the door until the salesman said a few things to him. He was really a dick. My last service visit was very favorable. I was in a hurry and asked the service guy if he could get the car out in a short time. He did and I appreciated that A LOT. That's what I call good service and is now my top reason for coming back next time. One more thing... I travel for work and am sometimes gone for extended periods. Your service guys treat my wife the same way they treat me and that's a real comfort when I'm thousands of miles away from home. My daughter found a car (that she just had to have) at a ford dealer on the west side when I was out of town. They tried to hose her and my wife with some sales xx.. Fortunately they didn't end up buying it because of the ford dealers multiple errors.. We will never buy from them and have told everyone we know that they're dishonest and idiots. They sell lots of cars, but not to me or my family. She ended up with a nice used car from DM and everyone's happy. More