Davis-Moore Chevrolet - Service Center

Service Department Jeff Williams is an excellent service manager and will do good for the service department. The previous manager Conner Ward was a joke and has been ve Jeff Williams is an excellent service manager and will do good for the service department. The previous manager Conner Ward was a joke and has been very rude to us in the past! It seems as there are all new technicians in the shop and I am concerned, as I was confident with the technicians that used to be there. I feel as if the department has become weak under Conner Wards management! I hope we can continue to bring our vehicles in for service without issues! More

Key Fob Recently purchased a 2015 Chevrolet Silverado from another dealer in Wichita. They provided one key and two fobs, except one of those fobs did not wor Recently purchased a 2015 Chevrolet Silverado from another dealer in Wichita. They provided one key and two fobs, except one of those fobs did not work with the vehicle. I contacted Davis-Moore and they said it has to be programed by a dealer and it will cost $35.00. Without any other options, I took it up to them and got it in. I only waited about 10 minutes when they came and got me. I pulled my wallet out, ready to pay, and the guy at the counter said "you won't need that". I was VERY confused. He stated that they ran it under warranty and it wasn't going to cost anything. While I know this is the warranty and not the dealer, they could of just taken my money anyway, but they did not! Amazing service. I have had my fair issues with vehicles in the past, but they have always been honest and upfront with everything. Great service and thank you Scott!!! More

Results Oriented Unscheduled car repair on a Monday! These guys rock! They performed the diagnostic, got the part, installed the part all in the same day! Same day ser Unscheduled car repair on a Monday! These guys rock! They performed the diagnostic, got the part, installed the part all in the same day! Same day service! They even included a free ride to my workplace. Scott and Conner gave us exceptional service today! Thank you from David and Lisa! More

Unbalanced Tires and Loose Lug Nuts I got an oil change a set of new tires. Turns out two of the tires were out of balance, all of the lug nuts on one wheel we're loose and the other th I got an oil change a set of new tires. Turns out two of the tires were out of balance, all of the lug nuts on one wheel we're loose and the other three wheels each had at least one loose lug nut. Accidents and mistakes happen. It sucks when they happen to you, but they happen. When I informed service ice rep, Kimberly Gorton, the process to get the problems corrected started. I've been a customer because the shop handled service on my employers fleet. I've also used then for my own car. As always, Kimberly was great to work with. But she took the next day off. The customer service took a nose dive. Ended up keeping my car a day and a half to get balanced tires put on. Rather than make this already long review even longer with several examples and quotes from the employees I dealt with that pissed me off, I'll just give the highlights - being told the new tires are "on us" when I called for an update on day two of them trying to put balanced tires on my car. Very magnanimous of them, given I already paid for four tires. Then while trying to get my key the cashier asked for a little under $400 to pay for the two tires they needed to put on. Everyone I talked to was indifferent and/or sort of xxxxty. Except Kimberly. She's the only one who even apologized. I wasn't expecting money back or anything I didn't pay for, but an apology and a basic level of customer service would have been nice. Their mistake was dangerous and inconvenient. The negligence and the apathy will drive me to another service center. More

Kim is the best CSR .give that girl a big raise We were having an issue with our Chevy Cruze and brought it in for service. Long story, but Kim was able to get the car covered under a prior insuranc We were having an issue with our Chevy Cruze and brought it in for service. Long story, but Kim was able to get the car covered under a prior insurance claim and get me a rental car for a couple of days also covered under the insurance claim. Thank you so much for all your help, you are the best. More

Excellent Service Extremely satisfied customer. Service department gives excellent service. All of the staff are always courteous, friendly, and helpful. I particularly Extremely satisfied customer. Service department gives excellent service. All of the staff are always courteous, friendly, and helpful. I particularly love working with Alyssa. She is always wearing a smile & answers all my questions. She is very knowledgeable about the services I need. More

Service or our 6 pick-ups Kimberly Gorton & Alyssa Lohse did a great job on getting the 6 PU's serviced - Great working with them in service !!! Our crews are on piece rates an Kimberly Gorton & Alyssa Lohse did a great job on getting the 6 PU's serviced - Great working with them in service !!! Our crews are on piece rates and the quick turn around helps them greatly. More

Repair of faulty parts in my 2016 Corvette Thanks to Conner Ward and his mechanic staff, I received excellent service in repairing a faulty differential in my new Corvette. Conner worked close Thanks to Conner Ward and his mechanic staff, I received excellent service in repairing a faulty differential in my new Corvette. Conner worked closely with GM in Detroit to bring this about. His technician (name unknown) must have done a thorough job because it appears to be fixed and though the repair involved extensive disassembly of the car, except for the absence of the problem, I can't tell they touched the car. More

Not up to their usual this time We've used DM Chevrolet for more than 10 years now, but the appointment last week fell short of the usual. I took my car in for a tune up, new batter We've used DM Chevrolet for more than 10 years now, but the appointment last week fell short of the usual. I took my car in for a tune up, new battery and battery cable and oil change. We received the call that the car was ready, so drove the 45 minutes to pick it up. THEN we were told that the check engine light was still on after the tune up, and that we would have to have that looked into. I informed her that the check engine light wasn't even ON before we brought the car in, so the service manager had the car taken back into the shop and they found that the gap was wrong on one of the spark plugs. I could NOT believe that they were expecting us to take the car with the check engine light on!! What kind of a tune up job would allow that to happen?? While the car was there, for some reason they decided to rotate the tires, which were just put on about 3 months ago. NOW my car has a shimmy when we reach speeds over 45 mph that it has never had before. I guess they were busy and rotated the tires but did not bother to balance them. I am assuming, for now, that this is just the work of one specific mechanic, but if this sort of thing happens again, we will be looking elsewhere for service for our vehicles. More

Great service , done correctly and quickly. Corrected 3 items on car Would recommend the dealership. They found a water and an oil leak that I was unaware of. , done correctly and quickly. Corrected 3 items on car Would recommend the dealership. They found a water and an oil leak that I was unaware of. More