Davis-Moore Chevrolet - Service Center

2011 Chevy Malibu recall This service department needs a lesson on scheduling. My appointment was for 8:00 A. M. There was 2 cars in the service lane when I arrived. This reca This service department needs a lesson on scheduling. My appointment was for 8:00 A. M. There was 2 cars in the service lane when I arrived. This recall stated that it would take approx. 1 1/2 hrs. to complete. I was told that it would be ready about 11:00 A.M. Since I have been having some health problems, I decided to take advantage of the shuttle service. The driver was very nice. About 10:30 A. M. , Nick Fouts called and told me that he was "backed up", so it would 1:00 P.M. before it would be ready. He gave me the option to pick up my car and reschedule this recall dealing with the safety of my seat belts. I have been waiting since last July for the parts to become available, so I told him to go ahead and take care of it. About 1:20 P.M. , Nick called to tell me that it was ready, but the shuttle driver would not be back for abt 15 minutes. Again this driver was very nice. This was the 2nd recall on this vehicle. The last visit was just as messed up! Strike 2 !!! In the future, Chevy will NOT be my first choice and Davis-Moore WILL BE my last choice. The service department is more important than the sales department. More

80 Minutes to air a tire!!! I had a low tire, warning flashed that it was at 29 pounds. It uses nitrogen, so I took it in to Davis-Moore where I bought the pickup brand new. I wa I had a low tire, warning flashed that it was at 29 pounds. It uses nitrogen, so I took it in to Davis-Moore where I bought the pickup brand new. I waited 80 minutes to get a tire aired up. I complained twice, but was told just a few more minutes. Finally the service manager got off his butt and went to see what was the hold up-the service person let it 'slip his mind' I was on the road 5 minutes later. More

They have serviced my Chrysler 300 very well They put new windshield wipers on today, changed the air filter,serviced it, nice guy took me home, and back. Was happy with their crew. Don Campb They put new windshield wipers on today, changed the air filter,serviced it, nice guy took me home, and back. Was happy with their crew. Don Campbell drove me both ways very polite and thanks to him also! More

Dishonest Service I came in for a speed sensor code to see which one may be faulty. The service team informed me of several items that needed attention including the sp I came in for a speed sensor code to see which one may be faulty. The service team informed me of several items that needed attention including the speed sensors. I understand that it's common to check fluids etc and recommend that they be changed. I gladly take the advice and change them myself to save on dealer labor costs. The speed sensors happens to be the issue in this case. I told them I thought it was a sensor bad up front so that they would have a little insight that I'm not an average customer. Next up comes the $700+ quote for replacing 2 speed sensors. one was worn all the way through and the other according to the tech was almost just as bad, would be worn in no time. The recommendation was to replace both. First off, I know the dealer is going to put a new part on the side that was worn through. My problem is that they wanted to charge me to replace the other side when there was not single bit of wear on the wire. The wire has a boot on it that is retained by a plastic clip to keep it from wearing on the inside of the rim. The boot had fallen out of the clip. So instead of charging me for a $197 part and another $150 in labor. They could have spent 5 minutes and put the wire in the clip like I did. More

Excellent experience I have a high performance car and they took great measures to make sure everything is perfect. A lowered car presents extra difficulty, and they took I have a high performance car and they took great measures to make sure everything is perfect. A lowered car presents extra difficulty, and they took great care at doing my alignment. I have seen other high end vehicles serviced there, and they always take great care as with all customer vehicles. Highly recommended! More

Great Service Kimberly, Conner, Wendell all provided the best service possible repairing my car. Fast, friendly, do a great job, and go the extra mile to do the be Kimberly, Conner, Wendell all provided the best service possible repairing my car. Fast, friendly, do a great job, and go the extra mile to do the best job for the customer. Thanks Jay More

A/C Service I took my Tahoe in with an A/C problem. Over all, I would say the service department needs to work on communication. Long story short, they claimed th I took my Tahoe in with an A/C problem. Over all, I would say the service department needs to work on communication. Long story short, they claimed that my compressor went bad and destroyed everything (didn't offer to show me, I took them at their word). They went in a replaced almost everything in the AC system (some of which was under warranty, some wasn't). Had to keep it over night, didn't offer me a rental car, and tried to convince me to do a bunch of other work that I declined. When I picked up the car and paid the 700 dollar bill no questions asked, I drove it halfway home and the AC wasn't cooling at all! I called back as I'm driving home, and they wanted me to bring it right back but I couldn't waste any more time that week. I brought it back the following week, more time away from work, and I sat for 2 hours with no communication at all. I went to ask about status and finally got the update. They recharged it, it seemed to be working but there may be something wrong with the actuators which weren't under warranty and would cost another 1000 dollars to replace. I requested a rental car this time, which they gave me, then when I went to pick the car up the next day they made it sound like I was in for a separate trip for the actuators and the car wouldn't be covered, even though the AC wasn't fixed the first time under the warranty where I didn't get a rental car. I told him I was unhappy and felt like I was getting the runaround, and he basically said that the AC was working properly and they couldn't reproduce the problem, but that they would cover the rental car (which should have been provided the first time I put the car in anyway). I bought this car from this dealership, and have had it serviced there before, but I will probably not be able to go back. More

Corvette Service Nicholas Fouts took care of the service needs on my Corvette in a very knowlegable and professional way. I can't think of any way this could be a bett Nicholas Fouts took care of the service needs on my Corvette in a very knowlegable and professional way. I can't think of any way this could be a better experience. John Parsons V.I.N. E5103950. More

Diag. of airbag sensor light Service airbag light came on my 2006 silverado. Took it to service center on 7/16/15. I was told it needed a new driver side front impact sensor. T Service airbag light came on my 2006 silverado. Took it to service center on 7/16/15. I was told it needed a new driver side front impact sensor. The part was priced at $285.00, Labor was figured at one hour at $218.50. Ended up buying the same switch (same model number) for $90.00 at Auto Zone.. Took me exactly 4 minutes to remove the lower radiator splash shield, 15 min to go to Auto Zone, and 4 min to install switch. Why does it take a professional mechanic 1 hr. to install this and a shade tree mechanic 8 minutes? I have owned 4 new Chevy pickups and thinking it's about time to buy another one. Looked at one of your $52,000 trucks, but have decided that maybe I should look at Fords and see why the F-150 Ford is the best selling truck in the country. More

Service on Chevy Traverse I did not purchase my vehicle from Davis Moore Chevy but needed service due to a check engine light on my 2009 Chevy Traverse. I brought it into DM Ch I did not purchase my vehicle from Davis Moore Chevy but needed service due to a check engine light on my 2009 Chevy Traverse. I brought it into DM Chevy and it ended up being a timing chain issue that would be a 4-5 day repair. They also noticed my SUV had a power steering issue while it was in there and there was a recall issued for this very thing and so they just went ahead and fixed it saving me a trip back to the dealership at a later date. The service department (Nick Fouts) kept me informed the entire time they had my vehicle and the service and friendliness of the staff was outstanding. When my car was returned to me a day later we noticed a leak and called DM service. They went out of their way to promptly come get my vehicle and get the issue fixed (which ended up being a faulty part from the manufacturer, so no fault of theirs). All this in record time - which is a lot to a Mom who has a busy summer schedule with kids to haul around town. The next time we need a new vehicle we'll definitely be visiting Davis Moore Chevy 1st due to our fabulous customer service experience in the service department! Thanks for a great experience! More