Davis-Moore Chevrolet - Service Center

poor communication in service dept. I called service department last week in regards to a letter I received from Chevrolet on my 2009 Impala. I talked to Scott in the Service Department I called service department last week in regards to a letter I received from Chevrolet on my 2009 Impala. I talked to Scott in the Service Department and explained to him what the letter stated and he encouraged me to bring my car in and they would do the work stated in the letter at no charge. After I brought my car in this morning for the scheduled appointment I was told my Kimberly Gorton that the letter was not for a 2014 Impala. I told her I understood that. I further related that I told Scott that it was in regards to the 2009 Impala that I brought in and I told him that it was a 2009 Impala when I brought it in this morning. Kimberly explained that the 2014 Impala was in their computer. Evidently Scott was listening when I told him the year of the Impala I had brought him and made the appointment for. Contrary to what Scott told me Kimberly stated I'd be charged a diagnostic charge if they found something wrong other than what I brought the car in for. After I came home I discovered that they had not returned the original letter from Chevrolet to me. More

2012 Chevy Equinox Engine "Best Service In Wichita" I bought my Equinox in January of 2013 at Carmax, in February of 2015 I had a check engine light come on and brought the ve "Best Service In Wichita" I bought my Equinox in January of 2013 at Carmax, in February of 2015 I had a check engine light come on and brought the vehicle back to Carmax as I purchased the Extended Warranty when I bought the car. CarMax told me to follow up with a Chevy dealership since it was a "power train" issue. I brought my car to Davis-Moore Chevrolet on the west side of Wichita and Don Campell handled my case. It was determined that I was going to need a new engine and Mr. Campell took care of everything, he set up the car rental from Enterprise and coordinated the repairs of my car while keeping us informed. I have to say, it was by far my best experience at a car dealership service department, timely, efficient and top quality work. I recomend Davis-Moore for your service needs and I will be sure to buy my future cars from them knowing what quality customer service they offer. More

Quick and Quality work The clutch went out in one of our company trucks and we needed to have it repaired in a quick amount of time. We were able to get it towed to Davis M The clutch went out in one of our company trucks and we needed to have it repaired in a quick amount of time. We were able to get it towed to Davis Moore and Don Campbell was able to get the technician on it right away. We were contaced by Don Campbell to let us know what was going on with the vehicle and after having it for only 2 days, the work was completed and we were able to pick it up. We were very pleased with the quality of work and the effeciency of the work that was done with the vehicle. We will definitely use Davis Moore and Don Campbell for all of our future service needs on any of our company vehicles. More

Great Service Work The service dept. and techs have always fixed any problems with great satisfaction. Conner,Kimberly,Dave,Dean have always been great and put up with m The service dept. and techs have always fixed any problems with great satisfaction. Conner,Kimberly,Dave,Dean have always been great and put up with my BS and complaints and fixed them correctly on time. I haved tried many times to buy new Chevys from Davis-Moore but they wouldnt or couldnt match the price of other dealers but I have always had them do warranty or service work because it is next to none. I did just order a new 2015 Chevy truck from Davis-Moore so will see when it gets here. Halls Speed Shop Inc. More

Excellent Service Experience Truly "the best in the business". I don't know what else to say. Great people! Every time I visit the dealership I'm handled in a respectful, court Truly "the best in the business". I don't know what else to say. Great people! Every time I visit the dealership I'm handled in a respectful, courtesy manner unmatched by anyone in the business. More

David Moore Chevrolet service department After being turned away from don hatton service multiple times I just couldn't take "there's nothing wrong with your vehicle" as an answer. I decided After being turned away from don hatton service multiple times I just couldn't take "there's nothing wrong with your vehicle" as an answer. I decided to get a second opinion at Davis Moore and spoke with the service manager who took time out of his day to address my concerns. Within minutes of listening and inspecting my vehicle he knew something was wrong. After 2 days they repaired the timing chain and it is running like a dream! I knew something was wrong and Davis Moore was able to correct it where don hatton was unable to do so. I am very pleased with my experience here and will be returning for future service needs! More

Great job! I took my Nissan Altima to this dealer for an oil change and tire rotation. The staff was friendly and courteous. I look forward to having this Davis- I took my Nissan Altima to this dealer for an oil change and tire rotation. The staff was friendly and courteous. I look forward to having this Davis-Moore dealer doing all my service work. It is much closer to my house than going to the East side of town. More

Unsatisfied Service for the Second Time Worst quality of work I have ever received. This is the second time a service technician has failed to complete requested work to the fullest. The fi Worst quality of work I have ever received. This is the second time a service technician has failed to complete requested work to the fullest. The first was not installing all required bolts for a trailer hitch and the second, most recent, was not testing a wire installation to which the service advisor, Don C., informed me that it was factory installed, factory GM parts, and warrantied. He also informed me that the wire job was "good to go", 700 miles later and i find out that it is not even installed correctly but the wiring was never tested by the dealer (no power). The five foot wire harness was installed with one zip tie and lays over the exhaust. There was no power to the wire harness due to no fuses installed. Also the wires to the fuse box weren't installed as prescribed by a GM supplement which the dealership has access to. This all could of be avoided if the technician tested the wires harness, which was plug and play. So $250 more dollars, four more days of vacation used, and hopefully another dealership, two states over, will be able to fix/repair the wiring so that I can get back to Kansas. More

Awesome Service!!! The service department took great care of me and my car. They explained everything they did to me and got me out sooner than expected. The service department took great care of me and my car. They explained everything they did to me and got me out sooner than expected. More

performance of recall notices Completely satisfied with the repairs performed. My Traverse was working very well without the recall repair. I've purchased 5 new vehicles from Davis Completely satisfied with the repairs performed. My Traverse was working very well without the recall repair. I've purchased 5 new vehicles from Davis-Moore over the years. More