Davis-Moore Chrysler Dodge Jeep RAM FIAT - Service Center

Fast and Friendly Service I scheduled my 1997 Jeep Grand Cherokee for factory recall work. The labor was estimated to take approximately 2 hours in length. Davis Moore actually I scheduled my 1997 Jeep Grand Cherokee for factory recall work. The labor was estimated to take approximately 2 hours in length. Davis Moore actually finished the job in 48 minutes. Everything looked great. Davis Moore has a very nice, modern facility with a comfortable lounge for waiting customers. I am happy both with my vehicle and the customer experience. More

Service Fast, friendly customer service, highly recommend. Excellent faciality clean and all employee's were very friendly and had excellent knowledge of the Fast, friendly customer service, highly recommend. Excellent faciality clean and all employee's were very friendly and had excellent knowledge of the product. Thank you More

service After getting the last experience taken care of I was suppose to get a credit on my next services. My husband took my car in and did not get the credi After getting the last experience taken care of I was suppose to get a credit on my next services. My husband took my car in and did not get the credit I was told I would get. I had to call them after everything to get the credit. I got a check sent to me and problem solved but wasn't happy that the service guy had told my husband that there was no credit and had to pay for everything. I will still buy cars but wi l not get services done there anymore. I had way to much hassle and still really expensive for an oil change. I would recommend someone to buy a car but not for services More

Avoid this dealership Recently retired back to Wichita & have had 2 experiences with davis moore service & terrance a service advisor. Both experiences terrible, lied to re Recently retired back to Wichita & have had 2 experiences with davis moore service & terrance a service advisor. Both experiences terrible, lied to repeatedly, repeated attempts to rip off, terrible attitude by terrance as other reviewers have noted. 1st time was the recall of the dangerous airbag that has been all over the national news, injuring or killing people. When called to replace told my vin# not on recall. After receiving another letter notification from Chrysler that my car was at risk & on recall, called again but again told not on recall. Called Chrysler, they said definetly on recall, so I called dealer back & told did not have part and don't know part will ever be available. So called Chrysler Corp. again & told the dealership does have part in stock. Called dealer and told ok will schedule appt. but have to order part and it will be weeks. Called Chrysler Corp. who called dealer telling them, "you have part in stock, replace the air bag". When went in told it would tear up my whole dash & would cost $$ not covered under recall. Chrysler Corp. says airbag in steering wheel, dash is not touched and there is no charge for recall replacement. Dealership finally replaced grudgingly. 2nd experience, Worse with Terrance. A simple plastic splash shield under motor that takes 30 minutes to install and I had confirmed the part cost $80 & $50 to install. When I got there, they had to do a diagnostic? Then came back with a price of $380., To summarize: Terrance when asked to explain gave me repeated false prices for parts &/or parts not needed & falsely telling me the front splash shield could not be replaced alone. The parts department verified all the parts prices he was giving me were not correct, usually double, I asked terrance to let me deal with another advisor, he refused this or to let me talk to the service mgr...I called back and left several messages to the service mgr., Chris who never called. I just cut my losses & picked up the car and took it to the Chrysler dealership on the west side. They replaced it & I was back out in 40 minutes for $137 vs the $380+ quoted by terrance. They also did not demand a diagnostic cost to replace the obvious missing part nor did they attempt to use the fear tactics Terrance used, Other reviews I read, many sound like shills rather than honest reviews. I will quote two reviews I read that were spot on to what I experienced: "Maybe your service department needs a lesson on how to fix things and not just how rip people off". ""They will cheat you every single time they get a chance" And to top it all off, while I was writing this review a letter from Davis Moore came requesting I come in to take advantage of their incinitives to their valued customer to trade or sell my car. More

didn't repair everything I have been with Davis-Moore for 15 yrs.,and for the most part very happy, but I asked for repairs on the passenger handle alone with other repairs an I have been with Davis-Moore for 15 yrs.,and for the most part very happy, but I asked for repairs on the passenger handle alone with other repairs and everything was done except for the handle. When I called to see if my car was ready, I was told yes but wasn't told that all repairs were not completed. My mother will be 90 yrs old soon and it is just as important to me that she can get into my car w/o falling as the other repairs that I had done! More

Great follow up after purchase First service after purchase. Far exceeded any expectations based on service received at other local Chrysler dealers. Informed me of what this mile First service after purchase. Far exceeded any expectations based on service received at other local Chrysler dealers. Informed me of what this mileage interval suggested and performed it without charge as was told to us during our purchase in May. I had purchased vehicles from this dealership many years ago and did not get this type service. I am a Chrysler car Dodge Ram driver and my loyalty is now wktu Davis-Moorex More