After getting put off by a service representative, I called and spoke with Chris Lies about overheating difficulty I was having with our Dodge Grand Caravan. Chris apologized for the mis-leading information and agreed to work with me to get the van brought in to be looked at. He arranged for a tow truck to pick up the van and a meeting with Padric upon my arrival at the dealership since he was going to be gone. I arrived and was greeted by Padric, who also apologized for the mis-leading information received from one of their service advisors. He introduced me to the technician who would be working on my van and set me up with a rental car. The next day I received a call that the van's thermostat had been replaced and the vehicle was ready for pick up with no charge for the repair, tow truck, or rental car. I have always been very pleased with Davis Moore Sales and Service and guess I just reached a sales advisor on a bad day who led me astray before getting the issue resolved. Thank you Chris and Padric for taking care of this issue. I will definitely be back when it comes time to buy or service another vehicle.