Davis-Moore Chrysler Dodge Jeep RAM FIAT - Service Center

Outstanding service center Definitely recommend this service center the staff is professional and helpful . Mr. Lies went above and beyond to make sure that all questions and co Definitely recommend this service center the staff is professional and helpful . Mr. Lies went above and beyond to make sure that all questions and concerns about my SRT were taken care of. I have all my Maintenance done here and the extra 25 mile drive is worth the customer appreciation. Highly recommend Davis-Moore Dodge/Jeep. More

Poor experience with new service advisor, But I'm editing my original review. I had originally posted comments related to my less than stellar experience with a new service advisor. Less than I'm editing my original review. I had originally posted comments related to my less than stellar experience with a new service advisor. Less than 6 hours later, the service manager called me and wanted to talk through where we had gone wrong and how the situation could be improved. A proactive response like that can go a long way toward improving a situation where the customer feels like they don't have a voice or they had an otherwise disappointing experience. I'm realistic enough to realize that no organization is perfect and every interaction can't be ideal, but reaching out to your customer as soon as you're aware of a problem says a lot about the organization as a whole. I'll continue to use Davis-Moore as my service provider and look to them when it's time for my next Jeep. More

Excellent fast service I brought my Patriot in for an oil change and tire rotation. They found a filter that also needed to be replaced, as I drive on some dusty roads most I brought my Patriot in for an oil change and tire rotation. They found a filter that also needed to be replaced, as I drive on some dusty roads most days. There were many vehicles in the bay, but they finished it about 1 hr 20 min after I checked in! Great staff! More

Service After The Sale If you have questions or issues after your initial purchase they take the time to reach out to you to help you make things right. If you have questions or issues after your initial purchase they take the time to reach out to you to help you make things right. More

2011 Jeep Grand Cherokee Recalls Excellent Experience and Service. Called them about 3 major recalls for my Jeep. Went in same day and all were fixed within 3 hours. They even wa Excellent Experience and Service. Called them about 3 major recalls for my Jeep. Went in same day and all were fixed within 3 hours. They even washed my Jeep! I didn't buy this Jeep from them, but from now on it will be Davis Moore that I deal with. I have never had such service and friendly people to deal with. Thank you guys and gals!!! More

Happy customer Every time I come to see you guys at Davis Moore, you ALWAYS go above and beyond to help me figure out what is going on with my jeep!! Everyone is so Every time I come to see you guys at Davis Moore, you ALWAYS go above and beyond to help me figure out what is going on with my jeep!! Everyone is so professional and courteous that I recommend you every chance I get! John Cowdin More

Great job, again Brought my Jeep Grand Cherokee in for a Recall Software update. In and out. Everyone I talked to was polite and professional...which was good because Brought my Jeep Grand Cherokee in for a Recall Software update. In and out. Everyone I talked to was polite and professional...which was good because it made ths coffee easier to get down. The tire pressure had dropped due to the cold weather and they "topped" all the tires off while it was in there. That is good attention to detail. More

Happy with the Results I was pleased with the maintenance they performed on my Jeep. This included standard oil change, flushing of the cooling system, replaced rotors on t I was pleased with the maintenance they performed on my Jeep. This included standard oil change, flushing of the cooling system, replaced rotors on the front brakes, replaced battery and windshield wipers, replaced hood struts, and gave me the correct radiator cap. They kept me informed along the way so that I knew what was going on. When I picked up my Jeep everything was ready to go. The employees were friendly and took good care of me. More

Fast Friendly Customer Service I used the express lane at Davis Moore CDJR in Wichita, Kansas. I was very impressed with how fast my Jeep was serviced and returned to me. I went t I used the express lane at Davis Moore CDJR in Wichita, Kansas. I was very impressed with how fast my Jeep was serviced and returned to me. I went to sit in the customer area and the job was done in 22 minutes. I asked for synthetic oil and the upcharge was very competitive. Travis was very friendly and helpful and was certainly accurate on how fast they would have my jeep ready. I was highly impressed with the friendliness, fast service and price from Davis Moore! i will be back! More

Unfriendly Employees I have been going to this dealership for the last 17 years and when I went in today things have changed a lot. The employees were new and not very fr I have been going to this dealership for the last 17 years and when I went in today things have changed a lot. The employees were new and not very friendly. The work got done, but when I arrived to pick up my car, it had not been cleaned yet. Customer service asked if I wanted it washed and I said yes. 30 minutes later I go back out to Customer service to find my car sitting in front of Customer service and yet no one bothered to notify me. The person in Customer service was different and was actually rude to me because I wanted to know why I wasn't notified. She didn't know that I had already paid and insisted on trying to find my paperwork until I pulled it out of my purse to show it to her. Obviously there was no communication when staff changed. In the past, the Service Manager would have jumped through hoops to get it cleaned promptly and let me know that it was ready. I don't think the new Jeep Service Manager even had any idea what was going on because he was not part of my service to start with. I have been happy for years, but it looks like things are going downhill with the new staff. I also did not get an all points checklist from the oil change, so not even sure one was done. More