Davis-Moore Chrysler Dodge Jeep RAM FIAT - Service Center

Service Dept response to voice-mail/on-line service queries I left a voice-mail message on 4/18/17 asking about the Express Lane services and received no response. Took my vehicle elsewhere for $422.85 of ser I left a voice-mail message on 4/18/17 asking about the Express Lane services and received no response. Took my vehicle elsewhere for $422.85 of service. On 5/29/17 I used their on-line system to request an appointment for service regarding steering wheel vibration and loose steering response. After waiting until 4:00 PM on 5/30/17 for a response I called the Service Dept.and made an appointment for the next day. There was no indication that anyone had reviewed the on-line system or had seen my on-line request. Davis-Moore almost lost another $1712.34 of my business Why have a voice-mail system or a on-line service request system if they are not being responded to?? More

who can you trust to do things right? In march 2017, i had frontend work done on my 08 ram 1500, including front-end alignment. A noticeable uneven wear appeared on my tire. I took the tru In march 2017, i had frontend work done on my 08 ram 1500, including front-end alignment. A noticeable uneven wear appeared on my tire. I took the truck to firestone. Not only did I have to replace the tire, but the lug nut had been stripped, so that has to be fixed. I thought Davis Moore was reputable, but I have learned from experience that this is a dream, not a reality. I will take the truck to davis-moore and have the lug nut replaced. They told me on the phone when I called them that the truck had an alignment and did not need one. Tell that to my empty pocket--the tires were not cheap. More

Matt Purdy is awesome! Work with him!!! Matt is VERY friendly and will do whatever he can to make sure you are taken care of! Had a issue in the service department and he stepped in and was Matt is VERY friendly and will do whatever he can to make sure you are taken care of! Had a issue in the service department and he stepped in and was awesome! He made sure I felt like my Jeep was in good hands and kept me posted on how everything was going. He goes above and beyond! TOTALLY RECOMMEND WORKING WITH MATT!!! More

paid for service not done two weeks ago I had transmission maintenanc service donr. 3 days ago my car started dragging and surging then stalled twice. Only to find out they ha two weeks ago I had transmission maintenanc service donr. 3 days ago my car started dragging and surging then stalled twice. Only to find out they hadn't touched the transmission fluid!!!I have been with davis-moore for 20 yrs. and trusted them to do what they say and what I pay for! More

Check engine light Had to come in twice for check engine light but got great service both times. Matt Purdy always goes way beyond being helpful. First trip they put a Had to come in twice for check engine light but got great service both times. Matt Purdy always goes way beyond being helpful. First trip they put a new gas cap and the next trip I had to have a new fuel tank put on. Matt and the rest of the service dept. are always very friendly and helpful and they always explain everything that needs attention to my jeep and what needs done first and what can wait. They always make you feel at home. I know if I have any problems with my jeep, I can call Matt and he will take care of me. I will always take my jeep to this service center. More

HORRIBLE EXPERIENCE!!! DO NOT RECOMMEND!! Have had to bring my Jeep back MULTIPLE times for the same reason and has been lied to multiple times, service manager has no issue with calling you a Have had to bring my Jeep back MULTIPLE times for the same reason and has been lied to multiple times, service manager has no issue with calling you a liar and making a rude comments about vichical!! Chris has not made anything easy for my family! TERRIBLE service, DO NOT RECOMMEND!!!!!! More

Very dissatisfied Their 10 minute oil change turned into an hour and 45 minutes and the customer service was nearly non existent. Will not be taking my vehicle back. Their 10 minute oil change turned into an hour and 45 minutes and the customer service was nearly non existent. Will not be taking my vehicle back. More

Excellent Customer Service Mathew Purdy gets my highest compliments my back-up sensors went crazy and I couldn't back up a trailer. Matthew tried to help over the phone, even c Mathew Purdy gets my highest compliments my back-up sensors went crazy and I couldn't back up a trailer. Matthew tried to help over the phone, even calling other technicians and dealers and calling me back. We disconnected the trailer and Matt got it right in and fixed. it was even washed and cleaned out. Many thanks to the fine customer service at Davis-Moore Jeep More

Lots of warning lights on the dash and a quick fix Had multiple warning lights coming on, dinging, and running pretty rough. The guys diagnosed the problem quickly and had my Jeep ready by end of day f Had multiple warning lights coming on, dinging, and running pretty rough. The guys diagnosed the problem quickly and had my Jeep ready by end of day for a reasonable price. Matt Purdy took care of me on this visit and did an excellent job! I hope I don't need their services again any time soon - but will for sure return when I need to. More

vehicle repair I have had great service with getting my vehicles repaired. Bob Garrison is always there for me when I need my vehicles repaired. Very kind and profes I have had great service with getting my vehicles repaired. Bob Garrison is always there for me when I need my vehicles repaired. Very kind and professional with his customers. More