Davis-Moore Chrysler Dodge Jeep RAM FIAT - Service Center

Fantastic customer service While traveling across country for the holidays, the engine light came on and we needed to be sure we were safe to continue on. From the first contac While traveling across country for the holidays, the engine light came on and we needed to be sure we were safe to continue on. From the first contact with "Bob"on the phone to our advisor Padriac O'Donnell, the quality of care was above and beyond! Thank you for making sure we were safe to travel while another dealer in town couldn't try to fit us in. Bravo Zulu to your service team! More

Chris stepped up and got our problems taken care of After having some issues with the service dept. I was contacted by Chris who explained some things that, if they had been explained earlier, would hav After having some issues with the service dept. I was contacted by Chris who explained some things that, if they had been explained earlier, would have eliminated some of the issues I had with them. Chris scheduled an appointment, we dropped off the truck and were given a rental to drive. All of the issues were taken care of under warranty and a refund was issued for a previous billing error. They even hand washed the truck for me, so kudos for that. We were assigned to Padric as our service advisor so that we will have one contact when we come in. We were introduced to him and he seems nice to we're hopeful that we will have good service going forward. We did discuss some things that we thought could help improve their customer satisfaction. Chris said he would bring it up at the next management meeting so we'll see how that goes. Greg More

Service Center always takes care of me. As I was Christmas shopping, my Check Engine light came on so I drove straight to Davis-Moore Service Center without an appointment at 03:30 p.m. I e As I was Christmas shopping, my Check Engine light came on so I drove straight to Davis-Moore Service Center without an appointment at 03:30 p.m. I explained my problem and Matt and his team did a great job of not only finding out what the problem was, but jumped through hoops to get the parts needed to get my car fixed and back to me that night before closing. This is not the first time. Matt and his team have always done there best to matter what kind of service I need. I always use this service center whenever I need work done on my car. More

did not deliver as advertised They advertise free car wash and vacuum with every oil change. They delivered my truck after the oil change without the wash or vacuum. When I menti They advertise free car wash and vacuum with every oil change. They delivered my truck after the oil change without the wash or vacuum. When I mentioned it, then took the truck away and washed it but no vacuum. More

Very long wait I took my Ram for the recall and was told 1 1/2 hrs I waited 5 1/2 hrs in waiting room. Will not buy from this Dealership I took my Ram for the recall and was told 1 1/2 hrs I waited 5 1/2 hrs in waiting room. Will not buy from this Dealership More

Honorable customer service Over the past 4 years, I have had several experiences with Davis Moore Dodge Service. Bob Garrison, does NOT tell it how it is. My first bad experienc Over the past 4 years, I have had several experiences with Davis Moore Dodge Service. Bob Garrison, does NOT tell it how it is. My first bad experience was with a company truck. It was a battery issue and it took them 3.5 hours, after scheduling and appointment, to tell me that there was nothing that they could do for me. HMMM... Many times in-between are also filled with empty promises (won’t go into detail). The second time of a bad experience was again with Bob Garrison. I arrived on Thursday to schedule an appointment for the following week. Bob said the first he could get to my personal car would be Tuesday. I agreed. Told him that I was possibly going to be out of town and if that was the case, then I would drop the car off Friday. I didn't need to go out of town so I called on Tuesday morning to make sure that I could drop my car off. Bob to me that he had someone sick and wouldn't be able to get to my car until the following week. This is EXTREMELY unprofessional. Why did I even go there to schedule an appointment in the first place?? What isn't good for them is I was in the process of looking to purchase a new Challenger from them. Ya, they just shot that one down the tube. I would rather travel to KC or OKC to make a purchase than deal with the Stevens or Davis Moore Dodge. Therefore in conclusion, and with detail of all the other issues that I have encountered with Davis Moore Dodge (including but not limited to many vehicles purchased there by business that I work for and personally) I would NOT recommend Davis Moore Dodge, as both their service and sales leave you with empty promises.. More

Horrible service center We bought our van there and the guy buying experience was great but we took it to the service shop and Bob was just horrible. I know nothing about ca We bought our van there and the guy buying experience was great but we took it to the service shop and Bob was just horrible. I know nothing about cars so it was hard to explain the problem and instead of listening to me he just interrupted me and argued with me. It was a horrible experience and in the end I paid for unnecessary things and they didn't even fix the problem I went in there to get fixed More

Great job. They provide friendly and courteous service. They analyze the problems and bring you options. They don't try to pressure you to do "add-on" services They provide friendly and courteous service. They analyze the problems and bring you options. They don't try to pressure you to do "add-on" services. More

The best...great job!! The best and most courteous service that I have experienced in a long time....they treat you as if you're important and they want you to come back...T The best and most courteous service that I have experienced in a long time....they treat you as if you're important and they want you to come back...Thanks!! More

Erroneous inspection After having my oil changed for the 1st time on my 2105 Chrysler 200C in looking over the multi- check inspection sheet, I see that they checked my re After having my oil changed for the 1st time on my 2105 Chrysler 200C in looking over the multi- check inspection sheet, I see that they checked my rear wiper which I don't have. So how do I know what they really checked. Also it was a 2 hour wait for just an oil change. More