Davis-Moore Chrysler Dodge Jeep RAM FIAT - Service Center

Took Care of Me Thanks so much Bob for taking care of my PT Cruiser. I had it towed in with no notice and they were able to start service on it within 24 hours. I'v Thanks so much Bob for taking care of my PT Cruiser. I had it towed in with no notice and they were able to start service on it within 24 hours. I've used Davis-Moore for service since day one back when I bought it in 2002. Thanks again Bob and Davis-Moore for great service. More

3 days in the shop nothing resolved First visit with this service advisor James Lafountain I dropped off my vehicle at 9am to have two issues looked at under warranty. As 3:30pm came aro First visit with this service advisor James Lafountain I dropped off my vehicle at 9am to have two issues looked at under warranty. As 3:30pm came around I called and left a message for James to see the status of my vehicle, no call back. Called a Second time at 4:30pm left message, no reply. Called a third time at 5:40, no call back service closes at 6pm. Got a ride to get my vehicle from Davis-Moore had to get the sales manager and several others to get my keys out of the safe. The next morning I get a call the next morning,I was at work unable to answer. James message "stated stated his calls we're going to a phone upstairs so he never received my calls". And they ordered one part for my vehicle and would let me know when it comes in. The second issue would require the body shop. Not sure why a vehicle log is not used. Second visit I was told they would have it for three days. I made arrangements to be without it for the three days required. I get a call on the third day at 11 am from James stating that Chrysler has to approve the paint for my corroded door hinges. And the other issue had not been addresses but had a driver picking it up from the body shop. And would get it taken care of that day. I called at 3:45 he stated that the tech was getting ready to pull it in. And they may not get it done today. I said " no" have your driver pick me up I cannot be without my vehicle another day. So the driver shows up in a timely manner coming from across town, we start back to dealership and he informs me he is dropping me off at the body shop. What I can't figure out is how was the the tech was getting ready to pull it in the shop from 3 miles away. I feel like I was constantly lied to on this visit. Went by to talk to the service manager in person and he was gone for the day. Third visit he tells me it will be another three days and asks me to take it to the body shop. I do, the body shop does not have a driver to take me home. He tracks one down for me In a short amount of time. While waiting I asked if it would be 2 days there again he stated no just a few hours to complete the work. So the second day of this visit I get a call from James at 11:00am he said my vehicle was almost done that the tech was finishing up with it and it would be sone soon. So, I ask what is he finishing up the hinges or the seat? I get "ah dude I got the wrong guy!" I then reminded him who he called and he tells me they have not started the seat yet but will be soon. Get a call around 4:30 stating it would not be done today. Third day seat is done at 12:30 yay! Upon picking it up, I spotted my vehicle parked in an area where they drove it over the curb to park it, I watched the service advisor drive it off the curb. It is a jeep but do that with your own vehicles not a customers!! So not once during our phone conversations was I addresses by my first or last name. 7 days in the shop total time for something that could have been done in half. I would think if I had dropped the ball so many times I would be going out of my way to make sure things went right. I spoke to the service manager about my experience the day I picked it up. He said he has been working with James. He would like to me to give them another chance to show me they can do better and a free oil lube and filter to prove that. I don't plan on ever using it or leaving it there for days ever again. Never in my purchasing vehicles have I ever seen it first hand how service can kill the sales department. I have bought 5 vehicles from Davis-Moore and may not again. More

Went the extra mile! Terrance and his team did a GREAT job of thoroughly resolving my concerns and addressing the specific issues I noted. He even worked me in without an Terrance and his team did a GREAT job of thoroughly resolving my concerns and addressing the specific issues I noted. He even worked me in without an appointment! After the service was completed, I had the opportunity to talk to the technician who serviced my vehicle and he also was very helpful, informative, and even updated the software on my vehicle in addition to taking care of the requested work. My experience with the service department at this dealership has been consistently positive! Thank you! More

too long for the job. Job took too long but when it was explained to me what happened, it seems posable and could happen to anyone. Hope for better experience in the future Job took too long but when it was explained to me what happened, it seems posable and could happen to anyone. Hope for better experience in the future More