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Davis-Moore Chrysler Dodge Jeep RAM FIAT - Service Center

Wichita, KS

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142 Reviews

142 Reviews of Davis-Moore Chrysler Dodge Jeep RAM FIAT - Service Center

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October 11, 2015

Took Care of Me Thanks so much Bob for taking care of my PT Cruiser. I had it towed in with no notice and they were able to start service on it within 24 hours. I'v More

by Darlene5051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Garrison
Oct 22, 2015 -

Davis-Moore Chrysler Dodge Jeep RAM FIAT responded

Thanks for your review Darlene. We do our best to get customers in and out just as quick as possible as we understand that it is very tough to be without your vehicle. Thanks for thinking of Davis-Moore for your Automotive needs.

October 08, 2015

3 days in the shop nothing resolved First visit with this service advisor James Lafountain I dropped off my vehicle at 9am to have two issues looked at under warranty. As 3:30pm came aro More

by JbGood
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Lafountain , Chris Lies
Oct 22, 2015 -

Davis-Moore Chrysler Dodge Jeep RAM FIAT responded

I am sorry to hear that we were unable to meet your needs in a satisfactory manner. We here at Davis-Moore Chrysler, Dodge, Jeep, Ram are continually striving to improve as a business and shoot for 100% customer satisfaction. Unfortunately we have been unable to provide you with 100% satisfaction this time. We would like to have a chance to make it right with you. I understand that you have already spoken with Chris Lies about this issue. Like he stated before we really would like to try to make things right with you. If you would please reach out again to Chris Lies, our Service Manager, at 316-618-2185. If you would rather reach out to our GM you can do so. His name is Joe Moshiri and he can be reached at 316-618-2110. I understand that you had an issue with James as your advisor and he is no longer with us. We do have to own the issues that he has caused and like I said before we would like a chance to earn back your trust in Davis-Moore. We have a great employee by the name of Matt Purdy that has taken over the Jeep Service desk and promise he will take great care of you in the future. I know that this may be too little too late, but please give us a chance to make it right with you. Thanks again for your review so that we can learn and grow from it.

October 04, 2015

Went the extra mile! Terrance and his team did a GREAT job of thoroughly resolving my concerns and addressing the specific issues I noted. He even worked me in without an More

by jeep2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service technician (name unknown), Terrance Hill
Oct 22, 2015 -

Davis-Moore Chrysler Dodge Jeep RAM FIAT responded

Thanks for your positive review. We do indeed have a great service staff both on the front and back side of the business. Glad we were able to serve you this time and look forward to being able to help you again the next time an automotive need arises.

September 24, 2015

too long for the job. Job took too long but when it was explained to me what happened, it seems posable and could happen to anyone. Hope for better experience in the future More

by dondennis24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i dont know who did the work or who i talked too
Sep 25, 2015 -

Davis-Moore Chrysler Dodge Jeep RAM FIAT responded

Don, thanks for taking the time to leave a review. We here at Davis-Moore Chrysler, Dodge, Jeep, Ram are continually striving to improve as a business and shoot for 100% customer satisfaction. Unfortunately we have been unable to provide you with 100% satisfaction this time as we fell a little short this time. I understand that Chris Lies, our Service Manager, has spoken with you a couple times about your visit. We appreciate you letting us know what we can improve on so that we can provide 100% positive service in the future not only to you but to all of our customers. Thanks again and please let us know how we can serve you in the future.

September 20, 2015

Another quality experience Always a friendly experience. I was greeted by name right as I pulled in. Prompt service! Very willing and open to answer any of my questions. More

by sab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Hill
September 17, 2015

Jeep trailer hitch recall service. No negative issues from staff, was treated respectfully and the recall problem was corrected in a timely manner. Nice waiting room environment as wel More

by pa604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Check out staff friendly.
September 10, 2015

Tried and True over the years It took several days waiting on the parts, but we've always trusted Davis-Moore in Wichita, to sell and service our vehicles. (Over the years we have More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
and Sue, the lovely lady behind the service desk, Thomas Moore, Bob Garrison
September 09, 2015

Excellent from start to finish. Thank you. I had an emergency in which my Jeep Wrangler broke down and would not start or run. The Davis-Moore Chrysler Dodge Jeep Ram Service Department helped More

by mrs5000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Hill
September 03, 2015

Best Service In Wichita KS Been having problems with my car for the past few months. Took it to the other Chrysler dealer in town and couldn't fix it. Took it over to Bob and w More

by Zambrano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Garrison
August 29, 2015

Timely, efficient, caring, all the time In for oil change for both vehicles, in spite of it being Saturday, we were quickly taken care of and on our way. Some needed repairs of our 15 year o More

by kansas gal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
the lovely lady behind the service desk, Bob Garrison
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