DeLacy Ford

Joanne is the best she is very friendly and she knows what people want.Delacy Ford is the best service people are great especilly Dolly. what people want.Delacy Ford is the best service people are great especilly Dolly. More

I know when a vehicle has been serviced, my diesel truck was not. No oil change, becuz the filter was seized on, and the water drain was broken right off, they didnt even put a window sticker on when it nee was not. No oil change, becuz the filter was seized on, and the water drain was broken right off, they didnt even put a window sticker on when it needs next oil change, and i would of seen marks from a wrench on the drain plug...no wipers replaced...they were shredded, the U joints were not even greased and the fluids were never checked. The rt rear brake wasnt working properly...making squealing noises...the master cylinder cap was missing, i told the sales man the alignment was off he said he would have it done...Didnt...I dropped my truck off asking them to atleast replace the left front wheel bearing, it also needs the oil pan replaced but they dont tell me that...they refused to do the wheel bearing...You would think they would of atleast done that to make a customer happy...a $225 part...I've already paid $135 for the oil change $20 for wipers and $278 to replace the tensioner and pullys that were squeaking. Im not a complainer but i think its a little ridiculous to spend $38,000 for a vehicle and have to replace and tune up what they should have done. They are supposed to be ASE certified techs. I am not a satisfied customer...will not recommend this dealer and will not be back. More

We have purchsed all our Ford vehicles from DeLacy and never had anything but a great experience. We dealt with Joanne Switalski and she is wonderful. We had called her on a number of occasions leading never had anything but a great experience. We dealt with Joanne Switalski and she is wonderful. We had called her on a number of occasions leading up to the day we took possession of our latest purchase, with questions and she was always quick to respond. Very professional and friendly. More

Being a new college graduate and a first time new car buyer the entire process of finding and purchasing a new vheicle had been very painful. I finally settled on buying a Ford F-150, and I'm sure glad buyer the entire process of finding and purchasing a new vheicle had been very painful. I finally settled on buying a Ford F-150, and I'm sure glad I came to DeLacy. Young as I am I hadn't necessarily gotten the attention and respect that I deserve at other dealerships. Rob at DeLacy was very much different. I felt absolutely no pressure at anytime, he was very accommodating, and relaxed; at no point during the sale did I ever feel pushed or tricked. He worked with me from the beginning, starting with my trade, and ending with financing and delivery options. I honestly wish I had come to DeLacy to see Rob weeks earlier. If you are at all interested in having a much less painful car buying experience then make sure you come to DeLacy and ask for Rob Schuster, you do not want to deal with anyone else! More

I was impressed with how easy the tranaction went with purchasing my new vehicle. They offered me a fair trade in value and were able to offer me the flex financing plan to keep my payments at a comfortab purchasing my new vehicle. They offered me a fair trade in value and were able to offer me the flex financing plan to keep my payments at a comfortable amount. I even felt that the extended warranty was offered at a reasonable price and that is why I purchased that as well. I was very please with this stress free transaction that I have already started to tell my family and friends. This rating I have provided was well deserved. More

I purchased a Ford Escape from Joanne Switaleski, awesome sales person, vehicle was delivered and all options were explained. First time in dealing with DeLacy would rate them oustanding. Entire staff at dea sales person, vehicle was delivered and all options were explained. First time in dealing with DeLacy would rate them oustanding. Entire staff at dealership is very friendly and when I had questions prior to ordering, calls were always returned quickly More

Associate was polite, knowledgeable of products and services offered, willing to go the extra mile to get the sale done. Took the time to explain things and was very thorough with all steps involved. services offered, willing to go the extra mile to get the sale done. Took the time to explain things and was very thorough with all steps involved. The dealer as a whole has always been good to me and I would recommend to anyone. More

Joanne is the best always there when we need her She will always be our sales person and friend anytime we need her we can call her and she always has an answer fro my wifeand i and she always returns our e always be our sales person and friend anytime we need her we can call her and she always has an answer fro my wifeand i and she always returns our emails and phone calls I wish all sales peopletook after her. Thanks More

Overall all a pretty good experience - salesguy was nice and not too pushy. took too long to make the deal, but we ended up getting a good deal for 2 cars, so the time was worth it. I would recomend this de and not too pushy. took too long to make the deal, but we ended up getting a good deal for 2 cars, so the time was worth it. I would recomend this dealership. I did not feel ripped off when we left. More

I have been leasing Fords for quite a few years and have met quite a few salespeople. When I went to Delacy and met Paul I felt very comfortable and relaxed . He was very easy to talk to and showed me how t met quite a few salespeople. When I went to Delacy and met Paul I felt very comfortable and relaxed . He was very easy to talk to and showed me how to use the Sync program on my Escape and also the different features the car had. I would recomend Delacy to any of my friends that are interested in purchasing or leaseing a Ford. More