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DeLacy Ford
Elma, NY
177 Reviews
DeLacy Ford is Driven to Change the way WNY Shops for and Services their vehicles! With our convenient programs, competitive pricing and friendly staff, We are the ONE STOP for all your automotive needs.
We offer a large selection of NEW vehicles and the best variety of used cars. Try our Internet Express Service or our Shop at Home Program for a convenient and hassle free purchase.
Our Quality Care Maintenance is fast, accurate, and competitively priced. It's the best way to protect your investment, maintain your warranty and ensure you get top dollar at resale. We also offer Shuttle Service Night Drop, Pick Up/Drop Off and Loaner Vehicles.
For more information, please visit our website, www.delacyford.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 177 reviews
September 29, 2026
Vehicle was as advertised except for a couple features that salesman later said were not on that model. Finance person was way too hard sell on extended warranty. Not a good testimony for Ford product tha that salesman later said were not on that model. Finance person was way too hard sell on extended warranty. Not a good testimony for Ford product that he’s saying it is going to have a costly failure in just 24,000 miles beyond the factory warranty. Once I reevaluated at home then he stalled on cancelling and reimbursing me. More
by msb review
September 18, 2026
They do a very good job at making sure all of your concerns are addressed and repaired concerns are addressed and repaired More
by douglasgood167
Employees Worked With
July 05, 2026
Mark & Aaron were a pleasure to work with. Very polite and professional was a pleasure Very polite and professional was a pleasure More
by jziemba
July 04, 2026
Joey D and his staff did a awesome job with my truck quick and under budget quick and under budget More
by buffalowallpaper
Employees Worked With
June 30, 2026
Easy going atmosphere No pushing salespeople They look out for customers best interest Courteous staff out for customers best interest Courteous staff More
by Thomas
Employees Worked With
June 15, 2026
Amazing Dealership great people working there always going the extra mile to make you feel like family going the extra mile to make you feel like family More
by cmambrino69
June 09, 2026
Always gets me in as soon as possible for maintenance and repair needs. Finishes work in an expeditious manner repair needs. Finishes work in an expeditious manner More
by dvdwgnr707
June 05, 2026
Very professional organization. Easy to work with and very fair price. I would highly recommend. Easy to work with and very fair price. I would highly recommend. More
by Jack
Employees Worked With
