DeLacy Ford
Elma, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 162 reviews
The service is incredible Todd is very helpful in finding the right vehicle for you along with great prices the right vehicle for you along with great prices More
Vickie B was excellent! No pressure, very easy to work with, extremely knowledgeable about my vehicle as well as the financing/leasing. A pleasure to work with start to fini No pressure, very easy to work with, extremely knowledgeable about my vehicle as well as the financing/leasing. A pleasure to work with start to finish. More
We were interested in trading our vehicles and Victoria made it an easy decision for us. She was very pleasant and comfortable to work with!! made it an easy decision for us. She was very pleasant and comfortable to work with!! More
Gave me an okay deal, little flexibility on sales price. Would not price match extended warranty with another ford dealer for a third of the price. Originally no spare key but salesman Ryan was able to pro Would not price match extended warranty with another ford dealer for a third of the price. Originally no spare key but salesman Ryan was able to procure one for me at no cost. Unable to get floor mats for me. Waited for nearly 2 hours as their “system was down” on pick up day. Overall easy experience however. More
Everyone worked as a team and put my needs first. I felt very comfortable through the whole process of purchasing a vehicle and getting exactly what wanted. Keegan and his tesm are awesome!! I felt very comfortable through the whole process of purchasing a vehicle and getting exactly what wanted. Keegan and his tesm are awesome!! More
Sales rep Russ was one of the only people at this dealership that went out of his way to take care of a past customer. He responded immediately and was very professional. He wasn’t even the one who s dealership that went out of his way to take care of a past customer. He responded immediately and was very professional. He wasn’t even the one who sold me a vehicle in the past but treated me like I just purchased one. Be sure to not trust the finance manager there. He sold me a warranty “ bump to bumper” which apparently doesn’t exist and said he was “hooking” me up. I trusted his word and come to find out, he hooked up his pockets instead of the customer. Now I am paying for something that should have been covered with the “bumper to bumper”. Dealing with him recently was like trying to get 20 bucks from a crack head. Nothing but excuses from him and did not take the situation serious. Delacy Ford should hold standards and customers over big head finance mangers who don’t care what they say to get a deal signed. He should be held accountable for the repair costs I am now responsible for even after spending 4k on a warranty. Shame on him. More
Todd did a great job finding the perfect vehicle for me! He was very professional, knowledgeable and efficient! Great experience. He was very professional, knowledgeable and efficient! Great experience. More
DeLacy Ford provided an excellent buying experience. Their staff is outstanding! I will definitely purchase my next vehicle from Mark Moscato, at DeLacy Ford! Their staff is outstanding! I will definitely purchase my next vehicle from Mark Moscato, at DeLacy Ford! More
Been with delacy ford for many yes. They have been Awesome in what I want and need They have been Awesome in what I want and need More



