DeLacy Ford

Always friendly, always willing to listen. Willing to investigate questions. Easy to work with. On two occasions thus far I have had work done with speed and courtesy. One was a warranty TSB that they re investigate questions. Easy to work with. On two occasions thus far I have had work done with speed and courtesy. One was a warranty TSB that they repair quickly. The other was an optional update that was questionable as to the ability to have the Day Time Running lights activated. They took the time to look into it and found that in fact my car did have the option and they activated them at no charge. More

WE HAVE DEALT WITH JOANNE SWITALSKI FOR OUR LAST 4 FORD PURCHASES. SHE HAS A WEALTH OF EXPERIENCE AND WORKS WITH US TO GET THE BEST PACKAGE AND PRICE ON A VEHICLE. SHE IS ALWAYS PROMPT WITH ANSWERING OUR PURCHASES. SHE HAS A WEALTH OF EXPERIENCE AND WORKS WITH US TO GET THE BEST PACKAGE AND PRICE ON A VEHICLE. SHE IS ALWAYS PROMPT WITH ANSWERING OUR CALLS AND KEEPS US UP TO DATE ON ANY PROMOTIONS THE DEALERSHIP MAY BE RUNNING. WE HIGHLY RECOMMEND CONTACTING JOANNE IF YOU ARE LOOKING FOR A NEW CAR. More

Joanne was wonderful to work with when buying my new Edge. I had worked with her in the past and she is extremely thorough and helpful with all details. She was very prompt in returning my calls to ve Edge. I had worked with her in the past and she is extremely thorough and helpful with all details. She was very prompt in returning my calls to verify my old plates had been submitted as well. I highly recommend this dealership and Joanne specifically! More

First off they had the exact truck I wanted on the lot. The staff was extremely friendly and thorough. Turnaround time from the moment we agreed on price to the moment I took delivery was extremely fast. T The staff was extremely friendly and thorough. Turnaround time from the moment we agreed on price to the moment I took delivery was extremely fast. The dealership was a clean and warming environment and I would highly recommend them to family and friends. Michael Lipinski tonawanda NY. More

Our family has worked with Joanne over 25 years. She is friendly and concerned to arrange the best deal possible. More importantly, she follows up after the sale to make sure there are no problems with ser friendly and concerned to arrange the best deal possible. More importantly, she follows up after the sale to make sure there are no problems with service or knowing how to use all the new accessories on the car. She has always made purchasing a new car a very enjoyable experience. We have purchased about 10 cars and would not go anywhwre else or to anyone else. Also, everyone else at the dealership acts the same way. More

Robin Honeycutt is the reason I bought my new ford focus! He is a great sales rep, knew everything there is to know about all the vehicles, very friendly, helpful in everyway, and just was a really great exp He is a great sales rep, knew everything there is to know about all the vehicles, very friendly, helpful in everyway, and just was a really great experience! I would deffinately recommened him to my friends and family. I actually already did! My mother is looking into buying a car from him, and I have told some friends. Next time Im looking for a new car, Im going to him! This was my first time buying a car from a dealership, and delacy ford and robin have made it memorable! Im in love with my new car, and so glad robin helped me find it! More

I have been very pleased with the service and parts departments at Delacy Ford, Inc. Both of my daughters have taken their vehicles to this dealership (neither of which was purchased at Delacy Ford)for departments at Delacy Ford, Inc. Both of my daughters have taken their vehicles to this dealership (neither of which was purchased at Delacy Ford)for service. Occasionally, I have also taken the girl's cars in for them, and we have all been provided with excellent service. Service has involved both routine maintenance and warranty repairs. The service department is very clean and well organized. The service advisers are very friendly and professional. They LISTEN to your service issues and they are addressed quickly and efficiently the FIRST time. If you need a courtesy ride, they provide it for you, and making an appointment for service is never a hassle. I ordered a part for one of our vehicles and I received a call from the parts department to come and pick it up the next day, very much appreciated. The Ford Motor Company should be proud to have such an outstanding representative like Delacy Ford, to sell and service their automobiles. Sincerely, Tony Cascio More

The sales people at this dealership are friendly and easy to deal with. They listen to what you want and try to achieve your wishes. Had a few problems with service issues but the end result is the key. Stil to deal with. They listen to what you want and try to achieve your wishes. Had a few problems with service issues but the end result is the key. Still working on a resolution but the effort is proceding in a courteous and professional manner. More

Delacy has always been my Ford dealer of choice and Joanne Switalski will always be my favorite sales person.I have always been treated well and received the best deals. Any vehicle that i purchased Joanne Switalski will always be my favorite sales person.I have always been treated well and received the best deals. Any vehicle that i purchased at Delacy Ford has been trouble free and served me well. More

My husband had been working with Paul for 1 month and Paul couldn't have been better at finding a pick-up for Rick within our price range. My husband, Rick shopped around and wouldn't settle for anythin Paul couldn't have been better at finding a pick-up for Rick within our price range. My husband, Rick shopped around and wouldn't settle for anything less than exactly what he was looking for. Paul called repeatedly with trucks that he thought we would be interested in, and was always courteous and patient with Rick. We just brought our new {used} truck home today and I am so excited for my husband as he has been driving a 1995 ford f 150 for the last 15 years. This is the nicest vehicle he's ever had and we owe it all to Delacy Ford and Paul Sudyn. Believe me when I say my husband isn't the easiest person to deal with, and Paul worked a miracle as far as I'm concerned. I will recommend Delacy Ford to anyone that will listen to me, and especially Paul Sudyn. Sincerely yours, Donna M. Smith More