DeLacy Ford
Elma, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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car inspection I always take my car to the dealership now for service. I never used to because I felt they were more expensive but realized over time that the other I always take my car to the dealership now for service. I never used to because I felt they were more expensive but realized over time that the other auto shops often found more issues to charge for. Not the case at Delacy where I'm always treated fairly. More
Fixed recall problem quickly and courteously. So far so good, with two service jobs. Am pleased with service and personnel and would recommend dealership to potential customers. Quick and to the So far so good, with two service jobs. Am pleased with service and personnel and would recommend dealership to potential customers. Quick and to the point...just like I want it to be. More
FAST AND WELL DONE SERVICE ARRIVED ON TIME ,TAKEN CARE OF PROMPTLY AND WAS DONE QUICKLY AND WAS ON MY WAY WITH AN AFFORDABLE BILL. IASK FOR NOTHING ELSE!!!! AND THE COFFEE WAS F ARRIVED ON TIME ,TAKEN CARE OF PROMPTLY AND WAS DONE QUICKLY AND WAS ON MY WAY WITH AN AFFORDABLE BILL. IASK FOR NOTHING ELSE!!!! AND THE COFFEE WAS FRESH. More
Great Deal Friendly sales people, not pushy. Very happy with the whole process. Got a great truck at a great price. Would tell others to get a Ford here. Friendly sales people, not pushy. Very happy with the whole process. Got a great truck at a great price. Would tell others to get a Ford here. More
very great friendly place Very great place to go. Highly recommend. Very friendly people great sales personal. Service personal are friendly and everyone is willing to help you Very great place to go. Highly recommend. Very friendly people great sales personal. Service personal are friendly and everyone is willing to help you out in whatever way they can. More
Car out of storage As always, DeLacy is efficient, prompt and always reliable with their diagnosis and car repair/maintenance. This sums up all I want to say. jm As always, DeLacy is efficient, prompt and always reliable with their diagnosis and car repair/maintenance. This sums up all I want to say. jm More
Great Service Delacy's Collision Shop does excellent work and Tommy Walsh is an asset to your dealership (very polite, courteous, honest, and cares about the custom Delacy's Collision Shop does excellent work and Tommy Walsh is an asset to your dealership (very polite, courteous, honest, and cares about the customer). More
AWESOME MY WIPER MOTOR BROKE IN A RAIN STORM ON THE WAY HOME FROM WORK.I WAS LEAVING THE THE NEXT MORNING AT 4:00 AM.IT WAS 7:00PM WHEN THE MOTOR BROKE.I WAS MY WIPER MOTOR BROKE IN A RAIN STORM ON THE WAY HOME FROM WORK.I WAS LEAVING THE THE NEXT MORNING AT 4:00 AM.IT WAS 7:00PM WHEN THE MOTOR BROKE.I WAS AGRAVATED WHEN I GOT THEIR BUT SEANKELLY TOLD ME HE HAD THE PART AND WILL HAVE IT DONE BY 9:00 PM. THE REASON I WAS AGGRIVATED IS EVERY MONTH I AM HAVING SOME TYPE OF MECHANICAL PROBLEMS, THE WINDOW ON THE DRIVERS SIDE, THE MOTOR ON THE WINDSHIELD WIPERS. THE TRUCK ONLY HAS 40,000 MILES AND MY CONCERN IS THE PARTS FORD IS USING FOR A VEHICLE THAT IS $ 62000.00 ARE CHEAP AND HAS A SHORT LIFE. More
Willingness to satisfy customer requests Management intervention resolved miscommunication. I was very pleased with the efforts and level of involvement that senior management made to resolv Management intervention resolved miscommunication. I was very pleased with the efforts and level of involvement that senior management made to resolve a miscommunication on a hitch installation. More
With a appointment, things moved along while I waited. As I stated before when I made appointment, I have to wait as I only have the one vehicle and it is too far to drop it off and run back and forth more As I stated before when I made appointment, I have to wait as I only have the one vehicle and it is too far to drop it off and run back and forth more than once. More



