DeMaagd GMC Nissan

Bad service - Update 12/11 Incident has been handled Update to my review. Jim DeMaagd reached out personally to us to make the situation right and apologized. He offered us some free service which we d Update to my review. Jim DeMaagd reached out personally to us to make the situation right and apologized. He offered us some free service which we didn't want as it's about trust. Although this was not a recent event, the service manager (Doug Baker) at the time of the incident was let go for an unrelated issue to my understanding. Thank you, Jim. Poor service. Two immature service techs decided to take my husband's car for a joyride and thrash it. This was not a test drive. My husband and the dealership knew exactly what work needed to be done which did not require a test drive. A family member witnessed the incident as it happened. Plus, we have photo evidence to clearly identify both employees involved. When this situation was brought to the service manager's attention, he denied the incident from happening and then further danced around the issue. DaMaagd lost our trust and our business. More

Horrible sales service, I was the first to call and arrange to see a vehicle and was notified an hour beforehand that it was sold. This was 5 minutes after the sales guy Dan Walker asked me to send him arrange to see a vehicle and was notified an hour beforehand that it was sold. This was 5 minutes after the sales guy Dan Walker asked me to send him a picture of my credit card over a text message. Wasn’t real fond of dealerships to begin with and I’ll be sure never to buy anything here. I asked about putting in a deposit on Saturday. Monday afternoon Dan emailed me back to say he would make sure the vehicle was there for me to buy. I have the texts and emails if anyone would care to see them. Which I highly doubt other then the BBB who I’m contacting now. More

Purchase a used car The Salesman was knowledgeable,friendly and listened to you regarding the vehicle you're looking to purchase. Explained the ins and outs of the car. The Salesman was knowledgeable,friendly and listened to you regarding the vehicle you're looking to purchase. Explained the ins and outs of the car. More

Excellent service! The service department is very professional and prompt. The two times I have had work done on my car they have done an excellent job. They always call The service department is very professional and prompt. The two times I have had work done on my car they have done an excellent job. They always call to let me know what is going on before doing any kind of work and are sure to take care of any warranty information. I would recommend DeMaggd to anyone to get their car serviced! More

Excellent Service The service received always exceeds expectations. I have never had the service level fall below expectations. The fact that this review needs to hav The service received always exceeds expectations. I have never had the service level fall below expectations. The fact that this review needs to have your review be 25 words long is crazy :) More

ELECTRICAL ISSUE IN HEATED SEAT Had no heat on drivers side. Dealer that I purchased truck form did not want to help. DeMaagd took the time too diagnose and found the problem then we Had no heat on drivers side. Dealer that I purchased truck form did not want to help. DeMaagd took the time too diagnose and found the problem then went the extra mile to assist with he the labor costs and to repair wiring issue. They have a customer for life. More

pleasant, accurate, timely Sorin was very helpful. Explained benefits for my vehicle as to what he was suggested to be done. Service department provided ride to work and even Sorin was very helpful. Explained benefits for my vehicle as to what he was suggested to be done. Service department provided ride to work and even picked up my keys since I forgot to leave them. Sorin explained a future service that needed to be done and provided a discount if I came back. More

Wonderful and friendly!! The whole staff is great. I have been treated so well and with efficiency by the sales people and the the service folks! Plus, after a deer ran out in The whole staff is great. I have been treated so well and with efficiency by the sales people and the the service folks! Plus, after a deer ran out in front of me I got to know the people in the excellent body department. I love DeMaagd. I bought my last two cars at your place. My grandfather was a service manager in the parts department many years ago. He would be proud of ya'll! Jim Oliver More

Great service! (Old building) Super service, very helpful, exceptional price. I am so happy with the price/deal and service. Team was helpful and made the process as fast as poss Super service, very helpful, exceptional price. I am so happy with the price/deal and service. Team was helpful and made the process as fast as possible. Building/dealership is pretty old and shoddy..but the people are great! More

Matthew and James DeMaagd, I am writing to you because Matthew and James DeMaagd, I am writing to you because I am a customer of yours and I feel that you should know a few things from a customer’s view Matthew and James DeMaagd, I am writing to you because I am a customer of yours and I feel that you should know a few things from a customer’s view point. I brought my vehicle to your GMC Service Department recently on 8-5-13. Mind you that I bought the vehicle from a competitor in Battle Creek, and feel that there service department was way under par and borderline criminal. There are many places to bring a vehicle for service in this town, unfortunately there are not many great places to bring ones vehicle to. I am compelled to tell you both that my experience at your GMC Service Department was perfect. The Service Manager Douglas Baker was professional, courteous and prompt. I could tell he runs a tight ship and customer satisfaction comes first before anything else. I am in the customer service business and there are few people like Mr. Baker out there in the customer service world. You both are fortunate to have him on your Team. Please take great care of him and show him the same employee service he gives to your customers! I normally don’t write letters like this because I feel that people should take pride in their work and just give a 100% of themselves every day at their work. But this time I am compelled to write this letter of praise for someone who went above and beyond his 100%. You can truly tell that Mr. Baker has a “passion” for his job and cares about “your customers”. I have told Mr. Baker that he has a customer for life. I will be sharing my experience with many others and highly recommend them to take their vehicle to DeMaagd GMC Service Department and ask for Mr. Baker there Service Manager, he will take great care of you. By the way in my line of work when I recommend someone or something, my customers and friends trust me for my advice and recommendations. You both know in a business world of customer satisfaction the return customer is your bread and butter. The relationships you nurture with customers is priceless. I am sure you both understand where I am coming from. Thank you gentleman and much success to your business with Mr. Baker on your team. More