DeMontrond Buick GMC - Service Center

Went to go get my car service after reading the technical service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to lo service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to look it up on the computer. I educated her on the document number and TSB issued by General Motors. They should train there staff to check on the issue before telling customers one thing. When i asked them to look it up on the computer they acted like it was such a hassle. They offer fovever warranty! Thats a joke! Dont wait your time ! More

Worst service experience of my life (I am 49). First of all, the Advisors don't return calls. I had a lot of work done on my Grand Prix. I had a new supercharger installed (the belt was not installed prope all, the Advisors don't return calls. I had a lot of work done on my Grand Prix. I had a new supercharger installed (the belt was not installed properly, causing wobble & squealing). Additionally, the technician left my radiator overflow hose loose & laying on the belt, causing it to be shredded. I left multiple messages with my Advisor, no return calls. Eventually, I took the vehicle back in & my original Advisor was out, so a different Advisor helped me. He had the technician fix the belt & said he would order a new hose & call me back to schedule an appointment. He even filled out paperwork, but.......you guessed it, no return call. I also had new speakers installed due to electrical short (I was told that the technician ran new wiring all the way back to the stereo. When the shorting persisted, I pulled one of the speakers to find that no new wiring had been done). The poor service is one thing, but being out-and-out lied to is another. Do not take your vehicle to this dealer!!!! More