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DeMontrond Mazda

Webster, TX

4.5
1,100 Reviews
Welcome to the DeMontrond Mazda, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Mazda car, truck, or SUV you will find it here. We have helped many customers in or near Webster, Houston, Pasadena, Pearland, Friendswood, Texas City, Baytown, Galveston, La Marque, Alvin, Angleton, South Houston, Clear Lake City, La Porte, Lake Jackson, Almeda, Missouri City, Galena Park and Dickinson find the Mazda of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. DeMontrond Mazda has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
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20233 Gulf Freeway

Webster, TX

77598

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Showing 1,100 reviews

July 15, 2023

They have amazing staff, the receptionist is very sweet and helpful, service is amazing and quick! And our car salesman is absolutely wonderful! He heard what we said and delivered! I’ve bought a couple ca More

by Meagan McGrath
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Froisy
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

DeMontrond Mazda responded

Your kind words mean a lot to us, Meagan. We appreciate your feedback and are happy to hear that Kenny was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We certainly do look forward to assisting you with your future sales and service needs. Congratulations on your new vehicle!

July 01, 2023

This dealer is outstanding. Very professional,courteous, knows their products, returns your calls immediately, and is anxious to keep their customers happy. More

by TJA trains
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro P. Saldivar
Jul 03, 2023 -

DeMontrond Mazda responded

Taking the time to leave this review means a lot to us, TJA Trains. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs!

Jul 03, 2023 -

TJA trains responded

Ezatrains@aol.com

June 27, 2023

Easy and efficient process. Allan Cihlar was excellent and really made everything go well. Went above and beyond! Would recommend Allan to anyone looking for a new car!! More

by briana1311
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Allan Cihlar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

DeMontrond Mazda responded

Thank you for taking the time to write about your experience. It's great to know that Allan was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you. Congratulations on your new vehicle!

June 03, 2023

Purchased a 2023 MX-5 Miata Club. Josue Montoya was my sales associate and he was fantastic from start to finish. I had to special order the car that I wanted and Josue was with me More

by rllewandowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AK Khalil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kareem
Jun 05, 2023 -

DeMontrond Mazda responded

Thank you for recognizing your experience at DeMontrond Mazda, Rllewandowski. It's wonderful to hear Josue and our team were helpful during your visit. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback. We appreciate building long term customer relationships and we truly value your business!

June 01, 2023

On behalf of a coworker of mine, I must say this is the worst customer service I have seen extended to anyone. Despite the fact that she is a female, just had her vehicle fully serviced with warrantied en More

by divnkd101
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

DeMontrond Mazda responded

Thank you for the feedback and bringing this to our attention, Divnkd101. We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant service experience and that always starts with great customer service. We take all our customers' experiences seriously and we would like the opportunity to try and regain your trust in our business and resolve this matter for you if we still can. We will escalate this information to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: feedback@demontrond.com. Thank you again and we hope to hear from you soon!

Jun 02, 2023 -

divnkd101 responded

Follow up to the above. It does appear that the technicians did not complete the full engine bolt up, leaving apparent bolting off of the tensioner pulley on the water pump drive belt. Leading to the over-heating issue. I am pleased to hear that your facility jumped on the issue immediately. Again, my issue is that you took advantage of an individual with limited knowledge of automotive maintenance and just passed the buck around. Your entire mindset at that dealership needs to change if you wish to retain customers. I thank you for the response. However, the ball is in your court on how your management group plans to address this issue, make changes, and update your policy and procedures.

Jun 03, 2023 -

DeMontrond Mazda responded

Thank you for reaching out to us, your concerns are taken very seriously. Please send your name and contact information to feedback@demontrond.com so our management team can look into your most recent visit with us. Thank you again!

April 15, 2023

Purchased a Mazda Cx-9 from Kenny and Jorge. They were pleasant and provided fair pricing. I came here on a Saturday and they kept the dealership open after hours to ensure I drove away in the n More

by Ashish Karamchandani
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenny Froisy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Galvan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

DeMontrond Mazda responded

Ashish, your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Kenny and Jorge were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We certainly do look forward to assisting you with your future sales and service needs. Congratulations on your new Mazda!

April 04, 2023

Kenny was so helpful during our buying process. He made everything seamless. We loved him! More

by hannah.chelette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Froisy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

DeMontrond Mazda responded

Hannah, thank you for taking the time to inform us of your positive experience. We are sincerely pleased to know that Kenny's efforts have made the difference in your car buying experience. If you ever have additional questions or need service, we are more than happy to lend a hand. Congratulations on your new vehicle!

January 24, 2023

I highly recommend Kenny Froisy and the team at DeMontrond Mazda! Kenny was great to work with and really went above and beyond to find the exact vehicle I wanted at the price I wanted to pay. He More

by Amanda.O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Froisy
5.0
This rating includes all reviews, with more weight given to recent reviews.
KR Regmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Khalil
Jan 25, 2023 -

DeMontrond Mazda responded

Amanda.O, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again. Congratulations on your new vehicle!

January 11, 2023

Absolutely a great experience working with John on Monday and Tuesday. He listened to all my concerns, provided timely updates and most importantly treated me with kindness and respect on a day that was not More

by Libby_W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

DeMontrond Mazda responded

Thank you for taking the time to write about your experience, Libby_W. It's great to know that John was able to provide you with a knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you.

January 10, 2023

Kenny was the absolute best sales person. I told him what I wanted in a vehicle and he put me in a 2020 Mazda CX-9. I have had the vehicle for 2 weeks now and my entire family loves it. Kenny More

by Lauren Nerren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Froisy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

DeMontrond Mazda responded

Thank you for recognizing your experience at DeMontrond Mazda. It's wonderful to hear Kenny was helpful during your visit. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback. We appreciate building long term customer relationships and we truly value your business. Congratulations on your new Mazda!