DeMontrond Mazda

Spilled Milk One entire gallon of milk dumped on the floor of my CX-9. When I called, Diane took my car in that day and took care of it immediately. Now it took One entire gallon of milk dumped on the floor of my CX-9. When I called, Diane took my car in that day and took care of it immediately. Now it took a few days to clean, replace floor materials, and dry out the wires and floor of the car, but Diane called me even on the first day to report progress. I never had to wonder how my car was doing. She kept me up to date through the entire process. When I picked up my car, Diane got in with me and sat there while I looked and did the sniff test. Awesome service! Thank you. More

Diane was AWESOME! My parents were from out of town needing to go back home and they were having some car issues and since they own a mazda and I knew this dealership wa My parents were from out of town needing to go back home and they were having some car issues and since they own a mazda and I knew this dealership was by my work I decided to call. I was greeted on the other end by Diane and she was awesome from the first phone call. She kept me informed about their vehicle....it was seamless except for the holiday closures making it a little difficult as far as the return but was completely understandable! I would use them again for sure! More

New Mazda CX-5 Overall it was good purchase experience. The sales consultant was very attentive and made sure we know of all the gadgets, bells and whistles of the Overall it was good purchase experience. The sales consultant was very attentive and made sure we know of all the gadgets, bells and whistles of the car. I have one observation during the test drive tough. He was a little bit intrusive, meaning he started to touch things in the radio or console while my wife was driving, which made her a bit uncomfortable at times. But I know he was trying to show something that we should know about the car, which I appreciate. But I think a more appropriate approach would have been to tell things like.. "if you touch that button over there, you will see this", and let us do the button-pushing rather than getting his hands all over the radio. Alternatively, he can show everything at the beginning or end of the test drive and do all demos he like. I ended up buying the car and I am pleased with it so far, so I guess the sales consultant did a good job. I have a suggestions to the finance department because things can improve there. This is why I give 4 stars and not 5. The close of the deal just followed the typical procedures that all dealers go through. I am still waiting to see a dealer that goes outside these normal rules and processes in favor of more transparency of the sale and allow the customer more time to think. In most cases, all dealers start offering all sort of packages and extras when you are signing papers. I think a more convenient approach in favor or the customer is to provide before hand the interest rate, all packages available and their cost, and the final amount that will be financed. There is the common practice by all dealers of selling more stuff during the closing. If a dealer wants to differentiate from others, here is suggestion that would be attractive to many customer: Provide all information about the loan and extra packages available before a customer walks in to sign papers and make this practice standard for everyone. All things considered, I am satisfied with the sale and the car. I recommend this place. More

Quick and simple! I came in December 2015 to get my Nissan Altima first service done on my car. Chris Howell was the service guy that handle my appointment. He was comp I came in December 2015 to get my Nissan Altima first service done on my car. Chris Howell was the service guy that handle my appointment. He was completely thorough and very easy to talk to. I don't know much about cars but he explained everything that was done and needed to be completed. he was great!! I will definitely return!!! More

Excellent Sales Manager We went to Mazda Clearlake to purchase a 2015 Mazda Cx9 for my Father. We highly recommend this dealer for a very Honest, straightforward sales team. We went to Mazda Clearlake to purchase a 2015 Mazda Cx9 for my Father. We highly recommend this dealer for a very Honest, straightforward sales team. They are very helpful, & trustworthy. Kenny Froisy is our Sales Manager , he is very knowledgeable , understanding & he took the time to assist my father in making his purchase a STRESSFREE transaction. I highly recommend this excellent dealership to anyone out there that is buying a NEW or PRE-OWNED CAR. More

That's why they are dealer do the year 12/23/15 This place quick and easy, no one is ever on your tail about anything. Kizito Get is job done he is not annoying like other car dealers th 12/23/15 This place quick and easy, no one is ever on your tail about anything. Kizito Get is job done he is not annoying like other car dealers that call you like 3 times a day he give you a price and and I your stick with it. And he is nice guy non puchey and easy going he give you a price and it's perfect all I can say is that I got the car I want and price was amazing Ask for Kizito when you go you are wasting time at other dealers the price he gives is unbeatable More

Great experience I have never enjoyed shopping for a car - too many bad experiences with pushy salespeople who don't even know what they're selling. I think I lucked o I have never enjoyed shopping for a car - too many bad experiences with pushy salespeople who don't even know what they're selling. I think I lucked out when I showed up at Mazda of Clear Lake to check out a vehicle. My sales consultant, Rodrigo, was knowledgable about the vehicle and seemed committed to making sure I was happy with my purchase. Everyone was easygoing and friendly, from beginning to end. This was the first time I walked away from a vehicle purchase feeling good about the entire experience. I would recommend them highly to anyone looking to buy a car. More

Couldn't Ask For A Better Experience The staff made me feel comfortable, they never made me feel as if they just wanted to get a sale, they made me feel as if they really wanted to help m The staff made me feel comfortable, they never made me feel as if they just wanted to get a sale, they made me feel as if they really wanted to help me. I felt I can trust them completely. Very patient. More

Good services I bought a toyota camry last month at this dealer. Rodrigo did a good job at showing me the vehicle. He took it slow to show me the car I bought a toyota camry last month at this dealer. Rodrigo did a good job at showing me the vehicle. He took it slow to show me the car More

Great experience I have bought three Mazdas from this dealership and they have always made the experience as stress free as possible. I bought my first Mazda 6 from t I have bought three Mazdas from this dealership and they have always made the experience as stress free as possible. I bought my first Mazda 6 from them in 2011. I traded it in for a new 2016 Mazda 6 in May. I was in an accident in July and totaled my car. I called my salesman, Chris Danzell, and asked him to help me get a car exactly like the one I had bought in May. He immediately did that and worked with me to get everything in shape until the insurance settled and let me buy the new car. Nathan in finance was also great. I highly recommend this dealership and cannot imagine buying another car anywhere else. The service department has been great when I have taken my car in for oil changes and such. More