DeMontrond Mazda - Service Center

I responded to the “How was your service experience?” With a letter documenting my experience. Overview- I was told that the back panel on my vehicle had to be removed to replace the license plate l With a letter documenting my experience. Overview- I was told that the back panel on my vehicle had to be removed to replace the license plate light. Below is the letter that was sent.... 1-31-2021 Good Morning Austin, I appreciate you following up on my visit this past week to Demontrond Mazda. This response maybe a little longer than most but I feel it needs to be said. I have always had a positive experience at this dealership until my last visit. First I would like to say that I have truly enjoyed my Mazda vehicle, in fact it is one that I was considering when purchasing my next vehicle, but not any longer. The reason is the Demontrond dealership which would be my local dealership. On Jan. 26th I went into the dealership to see if they could assist me in getting my license plate lights replace. I had the lights with me as I had purchased them thinking Auto Zone could replace them on site. They could not. I went into the offices and was promptly greeted by one of the gentlemen on staff. I told him what I needed and asked him the cost. He said he would need to check with the shop and in the meantime handed me over to another gentleman probably in his early 30’s but appeared to be the one in charge, while he went to check on the cost. This young man walked with me out to my car as I was explaining to him what I was wanting. He listened then informed me that he would gladly change it right here for me but changing out this light entailed removing the panel above the license plate. I was shocked and said, “You are kidding” he said no it should be easier than that but it wasn’t. I am an older women that is not knowledgeable about vehicles. (This statement should not be necessary, but it is relevant, because I don’t feel that this would of occurred with a knowledgeable male.) At this time he informed me that they could change it out for me. He walked me back in the building, the other man that was checking on the cost returned and said it was a .5 hour job so it would be between $50-$60. I said well if that panel has to come out I don’t have a choice and proceeded to the waiting area. I immediately sent a text to my son-in-law explaining the situation. He immediately responded with “That panel does not have to be removed!”. I went straight back to the young man in charge and informed him of what my son-in-law had just told me. I also told him the information came from a Mazda website. The young man in charge asked that I send him the link that my son-in-law had found. Took about 2 minutes but then he had the link. He pulled the link up on his computer but never addressed that he was incorrect or that he had lied to me. He just kind of sat there looking at the link. I asked for my vehicle. I went straight to my son-in-law he popped off the cover changed the lights in less than 5 minutes, no tools needed at all. Over the last year I have had my vehicle in for service that was recommended by your dealership. It really makes me wonder how much I was overcharged and lied to by people that were working at this dealership. Needless to say I will not be returning to this dealership and I am very, very disappointed that people that you have working for you are able to operate in this manner. I feel like I would be taken advantage of at every turn. There is no longer any trust in this business and will not be a future Mazda customer. Sincerely, Carol Shefcik More

The service is excellent. The staff is knowledgable and helpful. Kenny Froisy , Jorge Galvan, Mario Torres, and John Warner were particularly helpful and attentive. Highly recommend!! helpful. Kenny Froisy , Jorge Galvan, Mario Torres, and John Warner were particularly helpful and attentive. Highly recommend!! More

Austin Russell was very detail oriented and helpful with my service appointment and was good about honoring my coupon. He's also a nice person! He checked on quite a few things I was wanting to do for my ca my service appointment and was good about honoring my coupon. He's also a nice person! He checked on quite a few things I was wanting to do for my car that day and the overall service time for the services was quick. I am pleased with the experience and ALWAYS make the drive from Houston Heights to this dealership (where I bought my Mazda 3) for my Mazda needs. More

Express Service on Point I brought my car in due to the changing system malfunction light being illuminated. It was almost 7 PM (closing time) and Michael got me in and did t I brought my car in due to the changing system malfunction light being illuminated. It was almost 7 PM (closing time) and Michael got me in and did testing right away to make sure the vehicle was properly handled. It was very quick and easy working with Michael and I left feeling very satisfied and at ease. This service is extremely satisfying to patrons like myself that are not car savvy. Great experience and highly recommend using Mazda of Clear Lake based on the services they provide! More

Superb Service I found my experience with the service department professional, experienced, knowledgeable, and courteous. However the most important attribute was T I found my experience with the service department professional, experienced, knowledgeable, and courteous. However the most important attribute was TRUST! When you can trust the person you are dealing with it makes for a very smooth tranquil experience. I found Austin to be incredibly honest and intelligent in explaining my vehicles issues. He is such a people person! My experience with Troy, Brian, and Austin means I will be a long lasting customer . . . . and believe me when I have a great experience, I tell my friends and family! I walked in to a clean professional dealership and all my needs were met! My sincere appreciation and thanks to these three gentlemen of Mazda Clear Lake Service Department! More

they contact me and schedule appointment and get me in/out I just like working with them because there is never pressure to do anything. they list it all and i can get back to them when i want to They alway I just like working with them because there is never pressure to do anything. they list it all and i can get back to them when i want to They always offer a car if they are running behind and i have to be somewhere very polite More

Servicing my Mazda 3 car The online appointment scheduling was very good. I mainly went for oil change and I had a good experience end to end. Thank you team! The online appointment scheduling was very good. I mainly went for oil change and I had a good experience end to end. Thank you team! More

Great service Took in our Mazda 6 for some service work and Kaitlyn and Brian did a outstanding job helping us out they made us feel like family and the work was p Took in our Mazda 6 for some service work and Kaitlyn and Brian did a outstanding job helping us out they made us feel like family and the work was performed quick. More