DeMontrond Volkswagen

I guess DeMontrond has all the business they need. I requested an appointment for a state inspection and oil change via their web site and never received an answer. A few days later I called them. Got t requested an appointment for a state inspection and oil change via their web site and never received an answer. A few days later I called them. Got transferred to Brandon's voice mail and made a verbal request for service. No return call; had to find someone else. I won't be bothering DeMonstrond again. More

Lying, deceitful, switched jetta on sales agreement with lesser featured. Finance showed agreed upon numbers on monitor but printed out higher numbers. Finance arbitrarily tacked an additional 1290.00 onto lesser featured. Finance showed agreed upon numbers on monitor but printed out higher numbers. Finance arbitrarily tacked an additional 1290.00 onto the sales price of the car. Finance added more than the basic extended warranty despite being told the other features were not wanted. Finance lied about financing terms...verbally said it was one way while it was written in different terms. Told it would take 4 weeks (approximately) before I could access the account. Was asked to rate the dealership right away or VW wouldn't pay them. Once account was accessible, the addons and increased pricing was evident, along with terms of financing different than what we had discussed. Back to dealership and requested ALL add-ons be removed along with reimbursing the additional 1290.00 and the additional tax paid on that 1290.00. Cancellation form has all of the numbers. Finance said the additional 1290.00 tacked on was for a package called Titanium (which I was unfamiliar with). Actually, Titanium was one of the addons and was priced at approx. 700-800. Through the BBB, much of the monies on that cancellation form have been reimbursed (paid to the finance company) but finance charges were taken out, about 50.00, so far). Also, Demontrond still owes approximately 600.00 from the agreed upon cancellation form. I've sent copies of all paperwork to the BBB. Next step, consumer advocates...e.g., Emily Akin. More

My VW had an ongoing problem that a few other places claimed to find and fix but they did not. In desperation, I gave DeMontrond a try based on the recommendation of a friend. I am so glad I did! The claimed to find and fix but they did not. In desperation, I gave DeMontrond a try based on the recommendation of a friend. I am so glad I did! They found the true source of the problem - quickly - and while they did have to order the part, it arrived promptly and was fixed - for good! And the price wound up being less than what the other places charged! I'm normally apprehensive when it comes to dealerships but I will continue to take my car there. I even pass another VW dealership and a bunch of mom and pop type shops on the way. The advisor was great, the estimate was pretty accurate . . . I am very pleased! More

I purchased a used vehicle about three weeks ago. The car's appearance was in pretty good shape, and it had very low mileage. This is the reason I purchased the vehicle. The salesman said that they wou car's appearance was in pretty good shape, and it had very low mileage. This is the reason I purchased the vehicle. The salesman said that they would clean up the car so I could pick it up later. When I picked it up, the car had obviously not been touched since I had made the deal (when I first saw the car, there was a rag in the trunk; it was still there when I picked it up). On top of it, after I took delivery the salesman informed me that they only had one key. Yes, those keys that cost $300, plus reprogramming. I guess I should have asked when we were negotiating the purchase price, but then again, who asks about keys when you are buying a car? You always expect two keys. Few days later, I sent an email to the salesman if the dealership would agree to split the cost of another set of keys. To date, the salesman has not responded to my email. I definitely would not recommend this dealership. More

We will NEVER again visit DeMontrond Volkswagen or any other DeMontrond dealership when we are looking for a new vehicle. My husband and I were treated with no respect from our Sales Rep, Jason Smelley, t other DeMontrond dealership when we are looking for a new vehicle. My husband and I were treated with no respect from our Sales Rep, Jason Smelley, this past weekend. We took our business to Honda of Spring and were treated like family. We are now the proud owners of a 2012 Honda CRV! We couldn't be any more happy with Honda of Spring! I would NEVER recommend DeMontrond Volkswagen! More

BEWARE - BUYING OR SERVICING YOUR VEHICLE AT DEMONTROND BEWARE - BUYING OR SERVICING YOUR VEHICLE AT DEMONTROND ABSOLUTELY THE WORST DEALERSHIP AND SERIVE - VERY VERY DISHONEST All I can say is thast BEWARE - BUYING OR SERVICING YOUR VEHICLE AT DEMONTROND ABSOLUTELY THE WORST DEALERSHIP AND SERIVE - VERY VERY DISHONEST All I can say is thast you will get your car back worse then when you left it. DO NOT TRUST THESE PEOPLE. More

sold me a VW certified lemon and I lost money on it to get rid of it..one month later. previous owner had same complaints and were documented in maintinance history. high pressure fuel pump and transmissi get rid of it..one month later. previous owner had same complaints and were documented in maintinance history. high pressure fuel pump and transmission issues, I had no issues with my salesman, auctually I was pleased with mine and I dont like dealing with sales (says alot for me). but in general the dealership is a fraud, and I was told I was loosing money so it could be re-certified..xxx? certified is a joke. More