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DePaula Ford - Service Center

Albany, NY

4.6
2,760 Reviews

2,760 Reviews of DePaula Ford - Service Center

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July 15, 2023

It was nice to see some snacks back in the waiting room. Service was very good. More

by MARTHABONAPARTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

Depaula is a good dealership. I appreciate there quality service and mechanical opinion. There efficiency is appreciated by this customer . More

by daltoniiicharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

Lenny is the best service advisor great asset to your dealership 5 star services a plus More

by JERRYGUNDLACH549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

Great experience, first time I ever had a service on a newer vehicle will definitely be Back. Great service More

by scott.simpson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

They always come through when I need them. Each time I come for service they give me more than I ask for. More

by ZIM4036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2023

This dealership is always very helpful and very timely in getting my vehicle in and doing an excellent job as well as letting me know what recommendations they have More

by Atm1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

Lenny was the best! He was friendly and kept me up to date when my car was going to be done an hour later than he originally said. A great experience! More

by Idgiesmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

I spoke with Lenny on the phone re: time it would take for recall repair when I was making my appointment. I dealt with Chance during check in. He was very helpful. Also, Justin was very informative ab More

by EBXSTITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild
July 08, 2023

The DePaula Ford gems are Lenny Farnam and Justin Dwyer! Please continue to keep them happy and support them in their positions to do their great jobs! More

by EVEROSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

Unreliable, slow, semi dishonest. Make sure you know what you want they will always try to oversell on service. More

by OCONNOR2558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever is Chance’s supervisor is an xxx
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