Lenny Farnam
Lenny Farnam at DePaula Ford

Lenny Farnam

Service Advisor

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.9
1,443 Reviews
4.9

1,443 Reviews

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1443 Reviews of Lenny Farnam

November 02, 2026

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Employee Rating

Everything would very smooth. My car was done before they expected time. Lenny was very professional and knowledgeable More

by Steve L
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

October 31, 2026

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Lenny is the best. Always helpful and courteous. Sadly, I won't be going to DePaula anymore as I traded the Ford in for another car elsewhere More

by JDONATO0
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

October 31, 2026

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Lenny is the best. Always helpful and courteous. Sadly, I won't be going to DePaula anymore as I traded the Ford in for another car elsewhere More

by JDONATO0
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

October 28, 2026

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Employee Rating

9 hours for an oil change? Dropped my truck off at 7:30am for an 8am oil change. Told them need him back by latest 3pm. After 2 questions when he will be serviced finally he wa More

by mdienst
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Recommend Dealer
Yes

October 28, 2026

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Took 3 weeks for appt, car kept all day, shop unable to do any work More

by Winder.deb
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Recommend Dealer
No

Other Employees Tagged: Chance Guild

October 28, 2026

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Employee Rating

Lenny is wonderful. He is knowledgeable about our vehicle history and is always welcoming The remodeled waiting area is clean and quiet More

by whoismrg
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

October 27, 2026

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Lenny took good care of me Very responsive and caring service highly recommend Lenny Great More

by Beesberry57
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

October 24, 2026

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Went in for oil change, and Lenny pointed out my inspection was about to expire so we did that too. Ended up needing new tires and Lenny was able to help me find a good set with a rebate More

by dbusk22
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

October 22, 2026

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Lenny is kind, professional and honest. I appreciate the work he does. It’s very important to feel that you can trust your dealership and Lenny makes that happen. More

by clizzi48
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Workmanship
Service Time
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Recommend Dealer
Yes

October 22, 2026

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Service Department is terrible poor communication and straight up don't know what's going on mega dealers with no care for customers More

by chrisfirecat
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Chance Guild

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