DePaula Ford - Service Center

This is my first visit. Everything went well so far, except I felt rushed. I hope that when I go back I get a little more explanation on my vehicle's problem. Everything went well so far, except I felt rushed. I hope that when I go back I get a little more explanation on my vehicle's problem. More

Messed up my parts list. Didn't prioritize well. Took way too long. 300 dollar spark plugs! Didn't prioritize well. Took way too long. 300 dollar spark plugs! More

My extremely disabled father drove two hours to visit my mother after she was airlifted to Albany Med and placed in their ICU. He blew a tire, and I was able to get home safely towed to the dealership. Ob mother after she was airlifted to Albany Med and placed in their ICU. He blew a tire, and I was able to get home safely towed to the dealership. Obviously taking advantage of his severe disability and almost complete inability to speak after having several strokes this year, they charged him just short of FIVE HUNDRED DOLLARS to replace ONE tire on his vehicle. I also called the dealership for 4 HOURS STRAIGHT to find out the status of the vehicle and no one could give me an answer. I eventually was transferred to some guy's cell phone who wasn't even on the premises, who told me he'd call me (and never did). I had to drive 2 HOURS just to confront someone and get a straight answer. Unfortunately my father hadn't told me the price yet, otherwise I would have gladly taken this up with them in person. I will be leaving this review on every social media website I can find and sell be calling the BBB as well. Shame on you for taking advantage of a disabled person while his wife is literally fighting for her life. More

Dependable and better than it used to be. I feel confident working with the DePaula team. I feel confident working with the DePaula team. More

I had a great experience with DePaul Ford. My F-250 runs great. I would make referrals. My F-250 runs great. I would make referrals. More

I really don't want to type anything and making me type makes me not makes me not More

These guys went out of their way to get me in and take care of my issue and I don't even have a Ford. care of my issue and I don't even have a Ford. More

Went in for a recall. Received a good explanation about the procedure to repair. Completed in a timely fashion. Service member very polite. Received a good explanation about the procedure to repair. Completed in a timely fashion. Service member very polite. More

Generally a good dealer/service center. Did not fix last issue. Need to bring back. Did not fix last issue. Need to bring back. More

i would recommend DePaul ford in albany central Ave they took my truck and repaired all my issues and called me a few times letting me know how everything was going,I appreciate all the the service they took my truck and repaired all my issues and called me a few times letting me know how everything was going,I appreciate all the the service department. thank you More