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DePaula Ford - Service Center

Albany, NY

4.6
2,764 Reviews

2,764 Reviews of DePaula Ford - Service Center

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June 13, 2023

All people I had to deal with were most kind and very helpful. I found the dealership very clean and a good atmosphere More

by DES9212
Recommend Dealer
Yes
Employees Worked With
Glen and Justin
June 13, 2023

They did a great job on repairing my vehicle. Excellent body work and paint work . Would highly recommend More

by cruz.mm1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara DePaula-Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2023

Always friendly, always get the job done and always go out of their way to meet my needs More

by expsholtes11
Recommend Dealer
Yes
Employees Worked With
Chance
June 12, 2023

Courteous, efficient process and service. A great experience! Hi. Lenny was great. Warm greeting, continual updates and on schedule! More

by raymondj6
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
June 12, 2023

5 Good experience but they can do better. My 1st trip was a wasted trip and had to go back. This could have easily been avoided. More

by Susiermarks
Recommend Dealer
Yes
Employees Worked With
Chance
June 12, 2023

Organized, friendly, great salesman Josh Halse. Convient hours. Great inventory, no pressure sales staff. Enjoy visiting. More

by Frank Fretto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2023

No complaints about the work that was done. My only complaint would be about the communication. It needs to be improved. It was very frustrating More

by MVon
Recommend Dealer
Yes
Employees Worked With
Jeff Collision Center
June 11, 2023

Lenny did a great job ,answered all questions. Service was very quick . Would recommend dealership. More

by MJBERBERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2023

Lenny was really great! My first visit and if lll be back! I love my Ford bronco More

by rthomas23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2023

Luis went above and beyond to make our experience there with his excellent customer service. More

by JIMENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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