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DePaula Ford - Service Center

Albany, NY

4.6
2,708 Reviews

2,708 Reviews of DePaula Ford - Service Center

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May 10, 2023

Quick and friendly service, advised me of the status of the vehicle and gave me my live vehicle inspection report. More

by Drw322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023

Prompt and courteous svc My experience was handled professionally and promptly. And with professional courtesy. More

by Legendjsp@gmail.com
Recommend Dealer
Yes
May 06, 2023

Very dependable efficient friendly trustworthy fairly priced dependable Convenience reliable knowledgeable makes getting my serviced easy More

by don'wish to be contacted
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
May 06, 2023

Good service. Pleasant people, especially Luis. I would recommend your dealership to anyone else who is interested in buying a Ford More

by diane.young522
Recommend Dealer
Yes
Employees Worked With
Luis
May 05, 2023

My experience with the service desk was very helpful, pleasant, and thorough. My experience with the service desk was very helpful, pleasant, and thorough. The estimated time of completion was as stated. More

by Samuel A Cook
Recommend Dealer
Yes
Employees Worked With
Lewis
May 05, 2023 -

Samuel A Cook responded

I never think twice on weather or not to take my car to be serviced by DePaula Ford.

May 03, 2023

Everyone was just great and did their job in a timely manner. Thank you for being awesome. More

by JETSGUY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hi
May 03, 2023

Lenny was extremely friendly and was sure to communicate everything I needed to know. I was given status updates regularly and he showed me how much I was saving with my FordPass rewards. More

by michaellosauro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023

The service director was very friendly and was more than willing to serve my needs More

by Navy Davy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service advisor Louis was very helpfull and concerned about what i needed to have done he is truely an asset to the service department
May 02, 2023

Very convenient, very friendly and knowledgeable staff! Clean waiting room. My truck was returned to me spotless. Great service department ! More

by fdickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023

Josh and John on truck service were amazing. They were able to get our ambulance in and repaired the same day. It needed a water pump that was covered under warranty. I’m More

by Jim.kerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Josh in truck service
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