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DePaula Ford - Service Center

Albany, NY

4.6
2,764 Reviews

2,764 Reviews of DePaula Ford - Service Center

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June 07, 2023

I had my vehicle repaired at the body shop. The body shop staff was phenomenal the manager Jeff was amazing and super friendly! I’ve never had a better experience at a dealership! More

by Dan C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Winne
June 02, 2023

Service was completed in the quoted time. Staff was knowledgeable and thorough when reviewing services completed. More

by dklingbeil1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

Conveniently located, prompt, thorough, and friendly. Pleasant to do business with. I would highly recommend this dealer for anyone purchasing a Ford. More

by PVecchio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

The individuals working in the service area were busy but were able to accommodate my vehicle in a timely manner. The price was as expected and the service was completed fine. More

by Afk2dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023

Overall great experience! Lenny was very helpful and provided updates when my vehicle was being serviced. More

by SLEEPY1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023

Best Customer Service ever! They knew what they were doing and kept us informed all the time. More

by rlking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Winne
May 28, 2023 -

rlking responded

Jeff Winnie, Manager of the Collision, Repair department could not have been nicer. Explained everything and made sure the job was done right. Was a pleasure doing business with him.

May 27, 2023

Very quick service and attention to the customers needs. Explained everything upfront first so you weren't blindsided by a service not requested . More

by kingb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

kingb responded

Thank you for your excellent service

May 27, 2023

Brought my Lincoln in for inspection, front brakes and rotors . From making my appointment w the receptionist to service advisor Luis and associates… Great experience !! Wish they were a Lincoln dealer More

by markwilde1730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis at service desk
May 26, 2023

GREAT SERVICE GREAT SERVICE GREAT SERVICE GREAT SERVGREAT SERVICE GREAT SERVICE GREAT WORK GREAT SERVICE GREAT SERVICE More

by PZABINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023

Always had excellent service. My car is a 2013 it's been there for every oil change and inspection. More

by lennyuu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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