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DePaula Ford - Service Center

Albany, NY

4.6
2,707 Reviews

2,707 Reviews of DePaula Ford - Service Center

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April 23, 2023

I came in for an inspection and they were fast and efficient, and everyone helping me was very polite More

by Fhiller93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2023

5 5 5 5 5 5 Top notch service all the way around Justin, Lenny, Chance, Jeremy, They all take very good care of me. More

by Spyer231
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
April 23, 2023

hi Lenny was very helpful and kept me informed and up to date on my car's maintenance progress and gave me great advice on my upcoming scheduled maintenance for my vehicle. I am very happy with my service. More

by MCMHNCRS
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
April 23, 2023

Jason and the team went above and beyond in providing excellent customer service. Proud to be a DePaula Ford customer. More

by JustSeanMcM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Chance
April 22, 2023

The team at Depaula Ford are extremely knowledgeable and professional. Lenny’s customer service go’s far beyond what’s expected. Keep up the great work guys. More

by HIGHPOWERCELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2023

Our vehicle was ready exactly when promised, repair was done expertly. Kim was a rock star helping us deal with our insurance company. Everyone we dealt with was pleasant and helpful. More

by tojash816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in service
April 21, 2023

Chance went above and beyond making sure all my needs were taken care. We appreciate the care he gave us. More

by kagrabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
April 20, 2023

It’s always a pleasure dealing with Lenny when I come in to service my car. He details everything with me so there were no surprises. He even helped me save some money with my Ford Pass rewards that I didn’ More

by TRAYC104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2023

Service assistant Lenny Farnham was terrific. Kept in touch, timely calls & advice. Had brakes trouble and Lenny made sure they were working right before I left. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2023

Chance is a wonderful, very helpful and explains everything. You can tell he genuinely cares about his customers. Very much appreciated. More

by Melissamartino1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
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