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DePaula Ford - Service Center

Albany, NY

4.6
2,707 Reviews

2,707 Reviews of DePaula Ford - Service Center

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April 15, 2023

All of the Service Advisors at Depaula Ford are friendly, knowledgeable and honest. Chance, Luis and Lenny are the best. The technicians that service my daughter's cars take care of them as if they were thei More

by darthrob70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance, Luis C.
April 15, 2023

Everyone was amazing and a pleasure to talk to especially Chance my Advisor. And I’m thankful and truly grateful for all your expert advice. Great job and keep it up!! More

by TERRYTNT82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2023

Depaula Ford has outstanding service. I just had an oil change done and bought 4 new tires. They picked up and dropped off my truck with the valet service which is wonderful! More

by PBURGDORF
Recommend Dealer
Yes
Employees Worked With
Luis, and Justin
April 12, 2023

Work seemed fine but was charged $50 for oil change that I did not ask for. Clearly they could see I did not need one when they ripped off my next service sticker. I went from full Synthetic to whatever c More

by Srwatt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall
April 12, 2023

Lenny was friendly and honest, quickly took care of the service and provided great communication about progress and next steps More

by kara.afflitto@gmail.com
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
April 12, 2023

Very nice people. Job was carried out quickly and efficiently, and we were very satisfied. More

by Robert Ian Mackenzie
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

Great service, service was super helpful and courteous. I appreciate the attention given to me. More

by KDAMITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
April 10, 2023

Lenny is very nice and prompt. He is there to help with any questions I had More

by EHWAPPLE
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2023

Very attentive and kind! I feel comfortable bringing my car to DePaula for all mechanical work. More

by EMCOLLIER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2023

I had a good experience as always. My only challenge was that there wasn’t a loaner vehicle for me and my car was at the dealership for over a week. I did appreciate the valet service More

by Bkrtutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
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