DePaula Ford - Service Center

Great service prompt and professional thanks fire the work - 15 words is a ridiculous requirement work - 15 words is a ridiculous requirement More

All work performed by the service tech Tyler H was completed properly and care was taken to protect the interior. The service advisor Chance also keep me informed of status as I left vehicle early to completed properly and care was taken to protect the interior. The service advisor Chance also keep me informed of status as I left vehicle early to avoid driving in a snow storm, vehicle was also brought inside at night as requested More

I couldn’t be happier with DePaula fords service. I have had an excellent experience every time I’ve brought my car in. A+ service. I have had an excellent experience every time I’ve brought my car in. A+ service. More

Friendly staff, but not very good communication. Dropped company vehicles off for basic inspections and oil changes and each vehicle took over a day to get finished. This was after I scheduled the a Dropped company vehicles off for basic inspections and oil changes and each vehicle took over a day to get finished. This was after I scheduled the appointments a week in advance. I also had to call repeatedly to check the progress of the vehicles More

Their collision staff is super friendly and efficient! Especially Kim Famiano. They gave an accurate estimate on both cost and time of repairs. Especially Kim Famiano. They gave an accurate estimate on both cost and time of repairs. More

Good work. Take too long. No updating of the progress P.O. work. Confusion to locate the entrance. Take too long. No updating of the progress P.O. work. Confusion to locate the entrance. More

Service was very unorganized, I was told 3 different issues were wrong with my vehicle. My vehicle was there for 10 days for warranty work. issues were wrong with my vehicle. My vehicle was there for 10 days for warranty work. More

The best group ever. Thanks for everything guys. You are great. Really really really great. Thanks for everything guys. You are great. Really really really great. More

I was served promptly by an advisor even though I didn’t have an appointment. The job was completed within the given time and there was no charge because I was made aware I had ford pass points. have an appointment. The job was completed within the given time and there was no charge because I was made aware I had ford pass points. More

Wheel bearings serviced well . Everything else not good. Took 4 1/2 days for 5 hours work even though had an appointment. Alignment messed up . Worse than before they did the align Everything else not good. Took 4 1/2 days for 5 hours work even though had an appointment. Alignment messed up . Worse than before they did the alignment. Still not right but they didn’t have the parts to correctly align the truck. They corrected for free but it cost me an additional 1/2 day. Did not balance wheels correctly. Still out of balance. And someone took all the coins out of the console and rifled the console which was a real insult after having spent all that money and getting mostly subpar workmanship. Now I still need to pay for wheel balancing again and alignment again More