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This rating includes all service center reviews, with more weight given to recent reviews.
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2,766 Reviews of DePaula Ford - Service Center
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April 08, 2023
they were quick, efficient, did the work expertly and completed on time. The service adviser (Luis) was the best advisor I have dealt with at this dealership. completed on time. The service adviser (Luis) was the best advisor I have dealt with at this dealership. More
by jjt896
Verified Customer
April 06, 2023
Everyone was polite and my service was completed in a timely manor. Kudos to Louis... timely manor. Kudos to Louis... More
by addy1948
April 06, 2023
Awesome service and was completed earlier than expected! ! Always a pleasant experience at the dealer. ! Always a pleasant experience at the dealer. More
by CHITOWNCOWDOC
April 05, 2023
Lenny is an outstanding and caring service technician. He has a great customer service way about him. I have complete and total confidence in him. He is very knowledgeable and explains things so you unde He has a great customer service way about him. I have complete and total confidence in him. He is very knowledgeable and explains things so you understand about your car.Thank you. Also, I love your dealership and how I'm treated. Thank you again. More
by happpytrails@nycap.rr.com
April 04, 2023
Excellent, friendly service. Met my budget and made realistic recommendations. Timely service and knowledgeable techs. Met my budget and made realistic recommendations. Timely service and knowledgeable techs. More
by larrycompa16
April 03, 2023
Excellent service and communication from all the staff. I would recommend DePaula to anyone who needs specific maintenance done right. I would recommend DePaula to anyone who needs specific maintenance done right. More
by Dexton.sterling
April 03, 2023
The staff is always helpful in the service department. The staff I felt with were personable. The staff I felt with were personable. More
by Sdangler6565
Employees Worked With
April 02, 2023
DePaula Ford always takes great care of me in both service and sales. I send a lot of customers to Josh Halse and Tracery in finance can get anyone bought. Thank you! service and sales. I send a lot of customers to Josh Halse and Tracery in finance can get anyone bought. Thank you! More
by steve@fordandmazda.com
Employees Worked With
Other Employees :
Justin Dwyer is a fantastic person and manager
April 02, 2023
There are very thorough about the service and condition of your vehicle. The service departmant is outstanding of your vehicle. The service departmant is outstanding More
by SDOUGLAS7218
April 01, 2023
Had my car for total 10 business days without a loaner. Had to bring my car back several times for repair that was incomplete or just not done. For $5,600 fixed 5 of 6 issues given. Initial conversation wi Had to bring my car back several times for repair that was incomplete or just not done. For $5,600 fixed 5 of 6 issues given. Initial conversation with Josh. He took notes on a piece of paper. No invoice given before repairs. Asked for invoice and explanation before payment. Josh refused. After invoice paid Josh couldn't explain the work done or how I was charged. Called and spoke to Mgr Chris. After reviewing the bill he said he'd make sure all 6 issues were fixed at no additional charge. He ended up saying there was a misunderstanding of what he said and charged me an additional $300 for work that was already billed in the initial invoice. I'll never let them touch my car again. Horrible experience. Going to tell everyone I know. Just Horrible! More
by freemand875
