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DePaula Ford - Service Center

Albany, NY

4.6
2,766 Reviews

2,766 Reviews of DePaula Ford - Service Center

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March 10, 2023

Very attentive and kind. Willing to answer questions and make sure you are taken care of. More

by Gabbya311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
March 10, 2023

Lenny did a great job keeping me informed about my repairs and warranty issues. He was great to work with and very professional. More

by DFLESH121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2023

I had a great experience with my salesman Very well knowledge Very pleasant to work with More

by bill.weis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
March 10, 2023

Truck was serviced in a timely manner. Lenny took care of it, noticed damaged to my front tire, got it fixed and told me about my Ford points that I easnt aware of. Great job Thank you More

by ROBERTENOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

Great service amazing people! Wouldn't go anywhere else , I appreciate everyones time and patients with helping me service my vehicle More

by snoory24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

The staff here was very kind and thorough. Definitely knew were they were doing as my car is in excellent shape. More

by Sa Nay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

Chance in the service department was extremely helpful and informative throughout the whole process. Never hesitated to tell me what was going on good bad or indifferent. More

by M.R.K.
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance in service
March 08, 2023

De Paula Ford Dealership has been place of choice for servicing my Ford car for sometime now. Their Service Center runs like a “well-oiled machine” - from the moment I bring my car in to the final stages More

by Suzana10021
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny at Service Center
March 08, 2023

Lenny makes all the difference. Glad he’s back. He was missed. He is great. More

by MAUREENOBDONOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

Lenny is five star fantastic! ! Professional, friendly, kept me updated, and resolved issues promptly. Lenny rocks!! More

by KMBR925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny!!!
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