Back

DePaula Ford - Service Center

Albany, NY

4.6
2,711 Reviews

2,711 Reviews of DePaula Ford - Service Center

Sort by
February 13, 2025

I was frustrated with my new car purchase breaking down and needing to be towed within the first few weeks of owning it. That said, the service department took good care of me and communicated well. More

by bcudmore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
February 12, 2025

Satisfied with the friendly, courteous service. My vehicle was in for a recall and Luis explained everything so I had a clear understanding of the work. I did not have to wait long for the job to b More

by RVTCMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

DePaula is also very accommodating and efficient. They are easy to schedule with and ask questions to. My only complaint is I wish there was an option for curtesy vehicles while mine is in service, a More

by langdoal194
Recommend Dealer
Yes
Employees Worked With
Jared?
February 12, 2025

Louis is awesome Great service at the dealership I love DePaula ford always great service More

by Corcav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Excellent communication, prompt repairs, clarity on costs. I received excellent service on my Lincoln and feel safe driving it now. More

by Katie.starr.rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Very convenient, no fuss or dealing with so many different people, wait times, or anything else that makes coming in to the dealership. More

by dagoods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot who I spoke with, but they were pleasant to speak with.
February 09, 2025

I want and got what I need my car inspection they also fixed the back bumper fixed Thank you. More

by A Vargas.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

The service was prompt and professional. They kept me informed during the day abnd explained the need to order a replacement part. More

by jdowlin3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Like always, quick and easy transaction. I would recommend this group. Lenny is super helpful! More

by SLEEPY1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Windshield wipers on my excursion stopped working with an impending snow storm. Luis got me right in and they repaired in no time More

by RREINERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
14
...