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DePaula Ford - Service Center

Albany, NY

4.6
2,723 Reviews

2,723 Reviews of DePaula Ford - Service Center

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October 31, 2022

Everyone was friendly and service was great! I was comfortable while I had to wait and the wait time wasn’t that long at all. More

by AliRaynor2189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
October 30, 2022

Thanks to Luis Correa for his patience and professionalism. Excellent customer service and efficiency. Many thanks! More

by CAROL.LANZARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Correa
October 29, 2022

This dealership’s service stinks. They don’t call back & are impossible to get answers from. I will be sure to tell everyone I know not to use this dealer under any circumstances. More

by Kwolberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

Guess it ok. But I’m from the Adirondacks and the prices were out of this world! I can’t believe that it would cost over $600 for a break job b! That’s just unre More

by dawnscalzo57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

Great experience! ! Thank you, we will be back for our next oil change sooner then later More

by julie.adams1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

Excellent customer service. Was able to get an appointment right away. Easy to schedule and convienient More

by rkong82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

Great service department. Work was done properly and on time. Friendly and efficient staff. Kept informed along the way. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 28, 2022

They are very efficient, and timely when they tell you something it is very accurate. More

by P.dame1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold, Ron Bissonette
October 28, 2022

Good experience. Good customer service. Fast response. Vehicle is good as new. I would use again. More

by Toddlansley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 28, 2022

Have worked with David in the service department before. He presents himself in a exceptionally professional manner and I've always had good experiences with him. More

by C-CACCIOTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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