DePaula Ford - Service Center

I was made promises by my service representative during my last service that weren't followed thru with. However the other staff are making it right and following up. my last service that weren't followed thru with. However the other staff are making it right and following up. More

Everyone was very friendly. The staff was Timely. The waiting room was open and had plenty of seating for everybody. The staff was Timely. The waiting room was open and had plenty of seating for everybody. More

My vehicle was at DePaula fir 29 days. The original service rep gave me an appointment . I arrived on appointment day. The service rep let my vehicle sit. She didn't call me. She didn't w The original service rep gave me an appointment . I arrived on appointment day. The service rep let my vehicle sit. She didn't call me. She didn't work on it until i called her. She was still delinquent with handling my vehicle. I didn't get any real attention until she no longer work there and I then engaged Service Manager Tom who got things moving. Before I engaged Tom , I suffered economically, emotionally...because I had no vehicle to drive. I finally got my vehicle on 29 days later. I was thankful. If was not for the service manager , I would never return to DePaula . The service manager has made me want to come back if I need to. Please bring back courtesy vehicles especially if parts are on back order and vehicle can't be driven. More

Great service Depayla thank you I’ll be back for my next service issues ok service issues ok More

Every trip I take to the dealership I am greeted by professional service writers and techs. Feels good to know I'm welcome at DePaula Ford. professional service writers and techs. Feels good to know I'm welcome at DePaula Ford. More

I made an appointment for an oil change online got to the shop and I was asked what brought me in today I guess that my appointment didn’t appear? Took 2 hours to get an oil change I feel that the amount shop and I was asked what brought me in today I guess that my appointment didn’t appear? Took 2 hours to get an oil change I feel that the amount of time it took to preform the service was to long especially with an appointment More

Staff was polite and professional. My car was completed as promised and they also washed it for me! My car was completed as promised and they also washed it for me! More

I have not used DePaula for service before. Where I bought my Explorer closed. I had two recalls to take care of and they were great! On time with the work and some suggested maintenance tips. Where I bought my Explorer closed. I had two recalls to take care of and they were great! On time with the work and some suggested maintenance tips. I will go back! More

Quick service with free courtesy inspection was nice. Car was parked very far away for me to walk to which was inconvénient. Also passenger side window was wide open and hood was not fully closed. That w Car was parked very far away for me to walk to which was inconvénient. Also passenger side window was wide open and hood was not fully closed. That was not good. More

Service reps clear and efficient. Communication good during the whole process. I was satisfied with the work Communication good during the whole process. I was satisfied with the work More