DePaula Ford - Service Center

Highly recommend. Easy to schedule. Quick drop off and pick up. Very convenient around schedule Easy to schedule. Quick drop off and pick up. Very convenient around schedule More

I arrived. My car was serviced. I paid. I left. There is nothing more to say. My car was serviced. I paid. I left. There is nothing more to say. More

Scheduled work was not preformed. Still paid 130 for zero work preformed. Zero money renintbursed Still paid 130 for zero work preformed. Zero money renintbursed More

My service was a nys inspection and a 25000 mile check. The service department is very efficient The service department is very efficient More

Friendly and courteous! Chance is a great service representative who knows what he is talking about. My service was done in a timely fashion and the computer reflected the c Chance is a great service representative who knows what he is talking about. My service was done in a timely fashion and the computer reflected the changes appropriately. I was happy to find that the coffee has returned to the waiting area. The lounge was very clean as were the bathrooms. More

Great service department. Sales and other staff always try to be helpful. Have been with Ford for a long time. Sales and other staff always try to be helpful. Have been with Ford for a long time. More

Service went off at the specified time and the procedures were discussed after a technician looked my vehicle over. Very satisfied with my experience. A were discussed after a technician looked my vehicle over. Very satisfied with my experience. A More

Great service and detailed information to what they are performing. On time and won’t do anything without your approval first . performing. On time and won’t do anything without your approval first . More

This dealership had very poor communication and customer service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not performed in the time promised and no explanation was given. While they had my car for a month each time I was told I would receive a call back for an update or anything I never did. Once the date had passed that they said the service would be done I tried to call and get an update. This was met with me either being hung up on, put on hold for 30 minutes at a time and having to call back because they forgot I was there or when I actually talked to someone they would not give me an answer on the status of my car because they didn’t even start the work yet. It took three hours of phone calls two days after they said it would be ready to find out they never started work at all. No one was blatantly rude or impolite during any exchange I will say that. There was just no quality or effort in the customer service I received and would never bring my car there again. It was the worst customer service I have ever experienced. More