DePaula Ford - Service Center

Went in for 30,000 mile service. Fluids not topped off (washer fluid still empty), not vacuumed or call when complete. Fluids not topped off (washer fluid still empty), not vacuumed or call when complete. More

They had my work truck for 6 days on a 1 day job. My truck was misplaced and nobody gave a call. I had to call several times. I had a detail job done which wasn't done to my satisfaction. To top it My truck was misplaced and nobody gave a call. I had to call several times. I had a detail job done which wasn't done to my satisfaction. To top it off it was done 6 days later More

Took my car in for recall and to get light off and they had my vehicle for 30+ days. I had to call for progress reports every week. I finally got frustrated and said I was coming to pick my car up. Then t had my vehicle for 30+ days. I had to call for progress reports every week. I finally got frustrated and said I was coming to pick my car up. Then they gave me a date of completion. They ripped my inspection sticker out before successful registration but told me I need tires. Now I'm driving with no inspection sticker. They also had wires hanging from my vehicle and they didn't know who which worker did it. More

Kenny is excellent and the reason I stay here. Repairs are ok. Waiting area is clean. Staff are courteous. Repairs are ok. Waiting area is clean. Staff are courteous. More

Super fast service. Always ready when I get there and gets me out in the time promised. Always friendly. Always ready when I get there and gets me out in the time promised. Always friendly. More

When I brought my truck in, the service writer told me it would be done in 1 1/2 hrs..in an hour and 20 min I was on the way home. would be done in 1 1/2 hrs..in an hour and 20 min I was on the way home. More

Very friendly, were quick to get us back on the road knowing we use our truck to make a living. We are from Arkansas and was ready to get back home to work on the other issues that the mechanic found. V knowing we use our truck to make a living. We are from Arkansas and was ready to get back home to work on the other issues that the mechanic found. Very pleased with this dealership! More

The service team at DePaula are always very helpful and do their best to get you in and out. Always friendly too do their best to get you in and out. Always friendly too More

Overall excellent service. The service rep, Lenny was very professional and friendly. He kept me informed on how the service on my vehicle was progressing The service rep, Lenny was very professional and friendly. He kept me informed on how the service on my vehicle was progressing More

Poor communication about service. Took 3 days to find out what was happening to my truck. After picking it up from dealership I had grease stains on the ceiling and sunroof. Took 3 days to find out what was happening to my truck. After picking it up from dealership I had grease stains on the ceiling and sunroof. More