DePaula Ford - Service Center

Love your service department . The reason I bought my from you .They remember me each time I come in The reason I bought my from you .They remember me each time I come in More

The reveal on the hood is not even on both sides in win the hood was painted they missed the upper edge where is metal showing the hood was painted they missed the upper edge where is metal showing More

I didn’t feel very listened to. I had been hearing a noise in my car and they said they didn’t hear it and refused to take a look at it until I convinced them to get in the car wit I had been hearing a noise in my car and they said they didn’t hear it and refused to take a look at it until I convinced them to get in the car with me to show them. More

2 1/2 hour for an oil change with an appointment is unacceptable. Was told I was getting a complimentary car wash and price on new tires and got neither. After the wait I I didn't say anything, I had t unacceptable. Was told I was getting a complimentary car wash and price on new tires and got neither. After the wait I I didn't say anything, I had to go. More

Repairs took over a month with no attempt to keep us informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. They never did. My suggestion is to give updates periodically, especially when the repairs are taking so long. Also, you might want to have loaners available. Renting cars for that long is not feasible for many of us. More

Very enjoyable people, processed with no delays, no additional expenses, place was clean and orderly, would go back for sure ! additional expenses, place was clean and orderly, would go back for sure ! More

They were very helpful with the issue with my truck I thought it was a turbo but just an exhaust leak thought it was a turbo but just an exhaust leak More

Easy to schedule, helpful appointment reminders, convenient and friendly shuttle service. Free first service on a new car too! convenient and friendly shuttle service. Free first service on a new car too! More

I am very impressed with the service. The work was done promptly and I can’t believe the size of the truck service department. I walked around and each time I encountered someone they we The work was done promptly and I can’t believe the size of the truck service department. I walked around and each time I encountered someone they were very courteous and asked if they could help. I have a business and I know that this interaction is taught and monitored. So hats off to DePaula Ford “I’ll be back”! Thanks Tom Despart More

Friendly and Fast Service. Crystal and Luis are the best. DePaula is the only place I take my cars for service. Crystal and Luis are the best. DePaula is the only place I take my cars for service. More