DePaula Ford - Service Center

They were very helpful, and were prompt with their service of my vehicle and I was very satisfied with everything service of my vehicle and I was very satisfied with everything More

This is the 3rd survey I've answered since the service visit. Poor customer service. Vehicle not finished when promised. (1hr late) no updates on progress. No explanation of service performed. Told to visit. Poor customer service. Vehicle not finished when promised. (1hr late) no updates on progress. No explanation of service performed. Told to reschedule when qualified techs are scheduled during the week. I called to schedule service to get light fixed, 1st available date 5 weeks out. More

Excellent Customer service from the initial writing of the claim to the keys being handed back after repairs were completed. Everyone treated each other with respect and treated the customer's with an ur the claim to the keys being handed back after repairs were completed. Everyone treated each other with respect and treated the customer's with an urgency of making sure all concerns were honored and handled. They took the time to sit down and even walk you into the repair area ensuring your safety I must add. Letting you see the QUALITY OF THE WORK BEING DONE, NO RUSH JOB EVERY VEHICLE WAS HANDLED WITH CAR. WOULD I RECOMMEND THEM... MOST DEFINITELY !!! More

Very efficient at getting my car in with out and an appointment. The staff was professional appointment. The staff was professional More

Friendly, fast, accurate and most important of all. .. accurate!! Chance was awesome!! Will see him again! .. accurate!! Chance was awesome!! Will see him again! More

Jeff winne body shop manager went above and beyond. Experience was great. Car looks great Experience was great. Car looks great More

World Class store. As soon as I walked inside, I knew I was among professionals. As soon as I walked inside, I knew I was among professionals. More

It’s been a great experience so far with DePaula. The employees are always nice and accommodating. They suggest things to be done but never push. Ms. Blackman and her team do a phenomenal job. The employees are always nice and accommodating. They suggest things to be done but never push. Ms. Blackman and her team do a phenomenal job. More

Lenny is trustworthy and an excellent mechanic. We are always pleased when he is servicing our vehicle. We are always pleased when he is servicing our vehicle. More

Everything went smooth, and on time. car was ready when they said and friendly. Thanks car was ready when they said and friendly. Thanks More