DePaula Ford - Service Center

Chance was friendly and knowledgeable C He got me in and out quickly as possible. out quickly as possible. More

Personable friendly service. They took my car in as soon as I got there. They said an hour and a half and that’s what it was. They took my car in as soon as I got there. They said an hour and a half and that’s what it was. More

Attentive to my service requirements and accommodating scheduling. Work was completed in the timely fashion . scheduling. Work was completed in the timely fashion . More

I had to have my 2016 Explorer serviced due to recalls. They gave me an appointment right away, but I had to get it in before work, so we set up the date. Upon arrival, I was told that I could actually They gave me an appointment right away, but I had to get it in before work, so we set up the date. Upon arrival, I was told that I could actually wait an hour for the 2 fixes to be made, however I had to get to work, so I left. When picking up my vehicle, not only was it finished, they had performed an inspection of sort to see if there were any other issues with my truck!!! Even though I didn't purchase my SUV from DePaul, I will definitely use them for service!!! More

Quality service, friendly staff. Service took longer than expected, but I was pleased with the work that was completed. Service took longer than expected, but I was pleased with the work that was completed. More

Great care for my vehicle and time that it took for service kind and courteous service kind and courteous More

Luis went above and beyond to help me and my husband today when we were passing through Albany on our way home to NH. We were having a battery/charging system warning light in our F150. Luis checked the today when we were passing through Albany on our way home to NH. We were having a battery/charging system warning light in our F150. Luis checked the system for us, and even topped off the washer fluid! We made it home safely and I will be visiting my local ford dealer for a diagnostic, but Luis reassured me the truck would make it home. He was friendly and personable. More

The service staff did not want to answer my questions about whether or not my 2021 platinum F350 was within warranty. They said that decision “came from above”. That is the wrong answer to someone that about whether or not my 2021 platinum F350 was within warranty. They said that decision “came from above”. That is the wrong answer to someone that recently spent the amount of money! More

Went in to have a recall done. No one told me ahead of time that the part was not in stock. Waited 20 minutes for them to tell me that. Then was supposed to get a Calle back with i No one told me ahead of time that the part was not in stock. Waited 20 minutes for them to tell me that. Then was supposed to get a Calle back with in 3-5 days to reschedule. It's been over 3 weeks. What is going on with your workers?? More

Crystal, Lennie and all the other staff are helpful courteous and timely when working with me. courteous and timely when working with me. More